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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,722 reviews, last reviewed 8th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

Good rates & friendly staff

Both times I visited the branch the staff were helpful and provided clear information. Really pleased with the rates too. Reviewed on: 31st March 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we appreciate it. Response date: 6th April 2021

One of the best experience

I highly recommend Newbury Building Society to everyone, there is no other place with such a friendly and helpful people. Reviewed on: 30th March 2021

Excellent customer service

I phoned a couple of times with queries, when opening the account, and everything was handled promptly and pleasantly. The phone was answered immediately with no irritating music, always a big plus! Very good customer service. Reviewed on: 26th March 2021

Reply from Newbury Building Society HI Rebecca, thank you for taking the time to provide feedback - we appreciate it. Response date: 29th March 2021

Very efficient

Account opened by post but almost as quickly as it would have been if it had been done online. Staff extremely helpful and very efficient. Reviewed on: 26th March 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we appreciate it. Response date: 29th March 2021

Mrs D Herrington

Efficient and friendly service. Helpful update on situation. Reviewed on: 26th March 2021

Reply from Newbury Building Society Hi Deborah - thank you for taking the time to leave feedback. Response date: 29th March 2021

Opening a new account

It was a pleasant experience, form filled out efficiently. All conditions explained in a very clear manner. Reviewed on: 26th March 2021

Reply from Newbury Building Society HI Jean - thank you for taking the time to leave feedback for us - we appreciate it. Response date: 29th March 2021

Opening a new savings account

After requesting two call backs that never materialised, I took it upon myself to call, which was a bit disappointing. Then when I managed to speak to someone, I was initially told that the product I wanted was no longer available(withdrawn that very morning!). However, as it was on record that I had previously requested a call back prior to this, Newbury BS honoured the savings product. My account is open & I'm happy with the outcome. Reviewed on: 26th March 2021

Reply from Newbury Building Society Hi Dion, we are sorry to hear that your requests for a callback were not actioned - we will look into this as it is not the expected level of service we provide. Thank you for taking the time to let us know, all feedback is important to us, so that we can address what we can improve. Response date: 29th March 2021

Outstanding customer service

Samantha called me from the Abingdon branch after I responded to a suggested review. She explained the options and made it very easy for me to open a members account. Samantha called back later and explained the next steps very clearly. I went to the branch next day and Samantha and her colleague sorted everything for me. I really appreciate being able to talk to and deal with real people rather than facing the inevitable frustrations of the internet. If only the rest of modern life was as easy as this! Reviewed on: 26th March 2021

Reply from Newbury Building Society Hi John, thank you for taking the time to leave feedback for us - we will be sure to share your comments with Samantha and her colleagues , who will be so pleased to hear this. Thanks again. Response date: 29th March 2021

Opening Existing member acc

The ID process was cumbersome especially as I am an existing customer and therefore known to you. Seems a bit pointless to have to send you a bank statement from the bank which is already nominated with you.it then took several secure messages and phone calls to confirm the account was open before I could pay money in. Reviewed on: 26th March 2021

Easy, quick, online

Dead easy to set up new existing member savings account - even though I had not used my previous account for some time. Reviewed on: 26th March 2021

Reply from Newbury Building Society Hi Neil, thank you for taking the time to leave feedback - we appreciate it. Response date: 29th March 2021

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