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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8676 reviews)

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4.89

Based on 8,676 reviews, last reviewed 5th Mar 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

We were treated with respect and made welcome. We were treated with respect and made welcome. We felt we were amongst friends who did everything for us apart from us signing Reviewed on: 5th March 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8676)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

Colleagues are always friendly and helpful. Reviewed on: 30th June 2025

Reply from Newbury Building Society Thank you very much! We’re so glad you enjoyed your experience with us. Response date: 8th July 2025

In branch service review

We lobe the staff at Alton and no they didn't pay me. Better online access would help. Reviewed on: 30th June 2025

Reply from Newbury Building Society It’s wonderful to hear that the Alton team made such a positive impression! We’ll be sure to pass this along to them—thank you! Response date: 8th July 2025

In branch service review

Ability to post deposits to you is it also possible to pay by bank transfer. Reviewed on: 30th June 2025

Reply from Newbury Building Society Thanks for your feedback! We’d love to hear more about how we can turn your experience from good to great. Feel free to reach out anytime! Response date: 8th July 2025

In branch service review

Plenty of time take to explain everything. Reviewed on: 30th June 2025

Reply from Newbury Building Society We're so happy to hear you had a great time with us. Thanks for sharing! Response date: 8th July 2025

In branch service review

The staff are all able to explain things very clearly and are very helpful. Reviewed on: 30th June 2025

Reply from Newbury Building Society Thanks so much for your kind words! It’s always rewarding to hear that our efforts are making a difference. Response date: 8th July 2025

In branch service review

Very helpful, lovely friendly and happy. Reviewed on: 30th June 2025

Reply from Newbury Building Society Thanks for the great review! We’re so glad you enjoyed your experience and appreciate your support. Hope to see you again soon! Response date: 8th July 2025

In branch service review

Come in for passbook update. Staff were polite and friendly. Reviewed on: 30th June 2025

Reply from Newbury Building Society Thanks for the great review! We’re so glad you enjoyed your experience and appreciate your support. Hope to see you again soon! Response date: 8th July 2025

In branch service review

More choice of higher interest, accounts or bonds. Reviewed on: 30th June 2025

Reply from Newbury Building Society Thank you for your honest review. We appreciate your feedback and are always looking for ways to improve. If there's anything specific we can do better next time, please let us know! Response date: 8th July 2025

In branch service review

Samantha in very helpful and great at explaining accounts. Reviewed on: 30th June 2025

Reply from Newbury Building Society Thanks for the shoutout to Samantha! We're lucky to have them on our team, and we're so glad they made your experience memorable. Response date: 8th July 2025

In branch service review

I use your postal service very quick turn around. Great service how about a branch in Gloucester. Reviewed on: 30th June 2025

Reply from Newbury Building Society Thank you for your lovely review! It means a lot to us that you took the time to share your experience. Response date: 8th July 2025

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Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8676)

Newbury Building Society are time wasters

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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