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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8725 reviews)

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4.88

Based on 8,723 reviews, last reviewed 12th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent easy process. Excellent easy process. Nothing was to much bother. Really happy Reviewed on: 12th May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8725)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Service

Very helpful. Explained products well Reviewed on: 22nd January 2021

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback for us, we really appreciate it. Response date: 22nd January 2021

Always polite, accurate and helpful

Happy to recommend as no problems any time I have been in to Wokingham branch. Reviewed on: 22nd January 2021

Reply from Newbury Building Society Hi Michell, thank you for your feedback, we appreciate you taking time to leave it for us. Response date: 22nd January 2021

Swift service and competitive interest rate

Everything went very smoothly however, I would have preferred to do it all online like most other Building Societies. I chose Newbury for the interest rate. Reviewed on: 22nd January 2021

Reply from Newbury Building Society HI Prue, thank you for taking the time to leave feedback for us - we appreciate it. Response date: 27th January 2021

Lovely people.

The reason for four stars is because they are not linked into the Banking circle where Barclays recognises their sort code. Also sending money to them takes longer than normal. This resulted in my having to phone Newbury BS to see what had happened to the money I had transferred. I spoke to a charming lady called Stacey who allayed my fears. She was even kind enough to phone me the following day to assure me all was well. Great service. Reviewed on: 22nd January 2021

Reply from Newbury Building Society Hello, thank you so much for taking the time to leave feedback. We will review your comments with our teams and ensure we share your comments with Stacey as well. Thanks again - we appreciate it. Response date: 22nd January 2021

Need to improve processes and communications.

Opened the account online without difficulty but then the problems started. The account appeared in my online profile but the confirmation of opening screen told me I would receive a secure message when I was able to pay money. I did not get such a message, and still do not have it over a week later. I had to ring the online team, then the local branch three times before I could be sure it was safe for me to pay money in. A letter confirming the account was open arrived in the post today, 11 days after opening the account. I was told that a high number of new account openings had delayed the process but this is the first time I have ever had such a delay and confusion on opening an online account, which should only take moments to confirm everything online. There is a need for process changes here. Very frustrating. But the reasonable account rates, and a local presence (with great staff), nevertheless merit a "7" rating overall. Reviewed on: 16th January 2021

Reply from Newbury Building Society Hi, we are very sorry to hear that you experienced such frustrations and delays, this is not the normal experience we strive to provide. Please do email us at marketing @newbury.co.uk and as we would like to look into these problems. Many thanks Response date: 18th January 2021

Opening savings account

Easy to open the Welcome to Newbury account by post. Shame it couldn't be done online. Reviewed on: 16th January 2021

Reply from Newbury Building Society Hi Ann, thank you for taking the time to leave feedback - we will pass your comments to the team regarding online opening of this account. Response date: 18th January 2021

Senior savings

I was looking for a better return on a lump sum with easy access and the lady in Winchester High Street helped a great deal. Reviewed on: 16th January 2021

Reply from Newbury Building Society Diana. thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 18th January 2021

Great service on phone.

Was having trouble logging on with verification code but was sorted out in a couple of minutes with a very knowledgeable person on the phone. GREAT SERVICE Reviewed on: 16th January 2021

Reply from Newbury Building Society Hi Grant. Thank you for taking the time to provide feedback - we appreciate it. Response date: 18th January 2021

Local office, friendly staff.

We were dealt with efficiently by the staff, I think the EMS Account should allow more than £2k per annum. Reviewed on: 15th January 2021

Reply from Newbury Building Society Hi Reagan, thanks for providing feedback - we appreciate it. Your comments will be shared with our customer services team to review. Many thanks Response date: 15th January 2021

New Customer

I wanted to open a new savings account with Newbury, which could not be done online. I contacted the branch in Basingstoke (not on hold for long) and the person I spoke to explained the easiest way for me to achieve what I wanted. I sent my application and received a paying-in book by return - very speedy response. I have now applied for online access and am waiting for that to be approved/set up - hopefully as quickly as the initial application. As lots of financial institutions (& others) seem to be struggling to provide customer support at this time I was very impressed with the response I got from Newbury BS. Reviewed on: 15th January 2021

Reply from Newbury Building Society Hi Bar, Thank you for taking the time to leave feedback for us and for your kind words. We appreciate it. Response date: 15th January 2021

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