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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.90 (8752 reviews)

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4.90

Based on 8,752 reviews, last reviewed 26th Jun 2026

54% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Savings Account I met Paula Jones yesterday and she was very informative, helpful and friendly Reviewed on: 26th June 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8752)

Proactive customer service

Fabulous customer service from Newbury BS. They contacted us one year after opening our first account to remind us we became eligible for a higher interest account at this point. Paperwork arrived a day later and the account was open within a few days. Couldn’t ask for more. Reviewed on: 9th January 2021

Reply from Newbury Building Society HI Mike, thank you for taking the time to leave feedback for us and for your kind comments, we really appreciate it. Response date: 11th January 2021

Simple way to open new account

It was so easy to open a new account online, it took only a few minutes and account was open and ready to accept funds, no queuing or waiting in branch. Great service Reviewed on: 8th January 2021

Reply from Newbury Building Society Hi Emily, thank you for taking the time to leave feedback for us - we really do appreciate it. Response date: 11th January 2021

Excellent service

Newbury have been a pleasure to deal with from the beginning. Their products were the best we found anywhere, they were very easy to contact, offered the best rates, and the staff were friendly and efficient. I'm happy to recommend them unreservedly. Reviewed on: 8th January 2021

Reply from Newbury Building Society Hi Colin, thank you for taking the time to leave feedback for us and for your kind words - our colleagues will be so pleased to read them. Response date: 8th January 2021

Very quick account opening

New customer to Newbury and pretty impressed with the online application of a savings account which was visible online straight away. Reviewed on: 8th January 2021

Reply from Newbury Building Society Hi Nick, thank you for taking the time to leave feedback - we much appreciate it. Response date: 8th January 2021

Registering to use on line services

Nicola answered my queries in a concise, polite and knowledgable way. A very pleasant first contact experience with Newbury Building Society Reviewed on: 8th January 2021

Seems promising...will have to wait & see

Account opening was smooth but had to send in form in the post Reviewed on: 24th December 2020

Reply from Newbury Building Society HI Solly, thank you for taking the time to leave feedback - we trust that you have received confirmation and all is now completed. Response date: 30th December 2020

opening an existing member savings account

the Alton office was friendly and welcoming and COVID secure I sat on a comfortable seat for a few minutes and then was helped very pleasantly and efficiently by Ian. I saw the lovely calendar and was pleased to make a donation to a local charity to take one home I have also had outstanding service at the Basingstoke and Winchester branches I have always been impressed with the society. its moral beliefs and stunning customer service. It is what building societies were established for brought up to date Reviewed on: 18th December 2020

Reply from Newbury Building Society Hi David, thank you so much for your kind words and taking the time to leave feedback for us . We will be sure to share your comments with our colleagues who will be so pleased to hear them. Thank you again. Response date: 18th December 2020

Straightforward process

Easy clear instructions to open new account. Reviewed on: 12th December 2020

Reply from Newbury Building Society Hi Ann - thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 14th December 2020

Excellent initial service in Wokingham Branch

In addition to excellent initial service when I enquired about "Welcome to Newbury Building Society Savings Account" the forms were easy to fill out. I received a call soon after the application was sent, to check we were happy to proceed, and all terms and conditions were fully explained. Reviewed on: 12th December 2020

Reply from Newbury Building Society HI David and Claire, thank you for taking the time to leave feedback for us - we appreciate it. We wills hare your comments with our Wokingham branch colleagues who will be so pleased to hear them. Response date: 14th December 2020

Best rates around for easy access account

Opened 2 accounts in branch, quite straight forward and didn't take too long. Reviewed on: 11th December 2020

Reply from Newbury Building Society Hi Anne, thank you for your feedback - we appreciate you taking the time to leave it. Response date: 14th December 2020

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