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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,721 reviews, last reviewed 8th May 2026

80% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

Overall very positive experience

The process was quick and easy. The team at the Winchester branch that processed my request were incredibly friendly and helpful and gave me a great first impression of the company. In an ideal world, I would have liked to have been able to open an account online, especially due to Covid. Reviewed on: 30th October 2020

Reply from Newbury Building Society Hi - thank you for your feedback and taking the time to provide it. We will share your kind words with the team at Winchester - thank you - we do have some accounts that currently are not able to be opened online - but we do make note of feedback to review the points raised to see if we can improve the service. Many thanks again. Response date: 30th October 2020

Excellent service

Always quick to respond to queries with the best customer service team. Reviewed on: 27th October 2020

Reply from Newbury Building Society Hi Debbie, thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 28th October 2020

Excellent support

Locked myself out of the account. They managed to get me up and running very quickly and sent link so I could change the security question which was constantly causing me issues. Happy to stay with Newbury. Reviewed on: 23rd October 2020

Reply from Newbury Building Society Hi Nick, thank you for taking the time to provide feedback - we appreciate it. Response date: 26th October 2020

Very helpful and friendly staff.

All the staff where very polite and professional, and the building was marked out for social distancing in these trying times, Alice who saw to me opening an account was very helpful and professional, any questions I asked about savings, withdrawing money, or depositing money in my account, she was able to answer me with helpful advise that I could understand easily. James Reviewed on: 23rd October 2020

Reply from Newbury Building Society Thanks James for your kind words and taking the time to leave feedback for us. We really appreciate it. Response date: 23rd October 2020

New Welcome account

I opened a new account as another member of my family had good things to say about the Newbury. The whole process went very well with the member of staff who helped me being very efficient and pleasant to deal with. I shall pass on my recommendation to others. Reviewed on: 21st October 2020

Reply from Newbury Building Society Hi Emmy, thank you for taking the time to leave feedback and for your pledge to pass on your recommendation. Welcome to the Newbury! Response date: 21st October 2020

Excellent service

Although excellent service we would have preferred to conduct our business in a private office instead of the reception area. Maybe this was because of the coronavirus and is temporary, and if so we completely understand. Reviewed on: 18th October 2020

Reply from Newbury Building Society Hi Lynda, thank you for taking the time to provide feedback, we appreciate it. Yes, due to the restricted space we have in some branch private rooms we are unable to provide this service due to social distancing requirements to keep both our customers and colleagues safe. Many thanks for your understanding. Response date: 19th October 2020

Brilliant !!!

Was amazed the account could be opened so quickly and efficiently. Your staff were very informative, and friendly. Just waiting for my passbooks to arrive, couldnt have been easier. THANK YOU. Reviewed on: 16th October 2020

Reply from Newbury Building Society Hi, thank you so much for taking the time to leave feedback and such kind words. Our teams are always thrilled to hear they have made a positive impression on our customers. Response date: 19th October 2020

Friendly helpful staff who explained all my options

I appreciated being able to have personal contact and I like the flexibility of being able to carry out transactions either in branch, by post or have queries dealt with over the telephone . Reviewed on: 13th October 2020

Reply from Newbury Building Society Hi Ruth, thank you for your kind words and for taking the time to leave feedback for us. It's much appreciated. Response date: 14th October 2020

Quick and easy

Straight forward and quick to open a further account Reviewed on: 12th October 2020

Reply from Newbury Building Society Thank you for taking the time to leave feedback for us, we appreciate it. Response date: 13th October 2020

Nice personal touch

I had to call the NBS HQ as I had a problem online. i was so pleased with the personal and prompt response. Reviewed on: 11th October 2020

Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave feedback, we will be sure to share your comments with the online team - who will be so pleased to hear them. Many thanks. Response date: 12th October 2020

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Newbury Building Society: Savings reviews

80% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8722)

Overall very positive experience

Excellent service

Excellent support

Very helpful and friendly staff.

New Welcome account

Excellent service

Brilliant !!!

Friendly helpful staff who explained all my options

Quick and easy

Nice personal touch

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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