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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8754 reviews)

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4.89

Based on 8,754 reviews, last reviewed 4th Jul 2026

38% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Had a few hic-cups trying to start an ISA online, ma... Had a few hic-cups trying to start an ISA online, mainly my lack of technical knowledge. This was all resolved in Thatcham branch by Megan Reviewed on: 3rd July 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8754)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Problem signing on to account

Very helpful ,friendly and polite Reviewed on: 9th January 2021

Reply from Newbury Building Society Hi John, thank you for taking the time to leave feedback - we appreciate it. Response date: 11th January 2021

Easy process although with one reservation

I opened a second ISA account. The process was straightforward until it came to adding funds. When I entered my bank sort code the system brought up the wrong branch address. I knew this would not be a problem as my wife had the same issue and contacted our local Newbury office about it and was re-assured, so I knew it was not a problem. But it did make us stop and wonder about the whole system, but everything worked as expected anyway. Reviewed on: 9th January 2021

Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave feedback - we appreciate it. We will take note of this and ensure that this is noted in instructions and notes so allay any concerns. Many thanks again Response date: 11th January 2021

Proactive customer service

Fabulous customer service from Newbury BS. They contacted us one year after opening our first account to remind us we became eligible for a higher interest account at this point. Paperwork arrived a day later and the account was open within a few days. Couldn’t ask for more. Reviewed on: 9th January 2021

Reply from Newbury Building Society HI Mike, thank you for taking the time to leave feedback for us and for your kind comments, we really appreciate it. Response date: 11th January 2021

Simple way to open new account

It was so easy to open a new account online, it took only a few minutes and account was open and ready to accept funds, no queuing or waiting in branch. Great service Reviewed on: 8th January 2021

Reply from Newbury Building Society Hi Emily, thank you for taking the time to leave feedback for us - we really do appreciate it. Response date: 11th January 2021

Excellent service

Newbury have been a pleasure to deal with from the beginning. Their products were the best we found anywhere, they were very easy to contact, offered the best rates, and the staff were friendly and efficient. I'm happy to recommend them unreservedly. Reviewed on: 8th January 2021

Reply from Newbury Building Society Hi Colin, thank you for taking the time to leave feedback for us and for your kind words - our colleagues will be so pleased to read them. Response date: 8th January 2021

Very quick account opening

New customer to Newbury and pretty impressed with the online application of a savings account which was visible online straight away. Reviewed on: 8th January 2021

Reply from Newbury Building Society Hi Nick, thank you for taking the time to leave feedback - we much appreciate it. Response date: 8th January 2021

Registering to use on line services

Nicola answered my queries in a concise, polite and knowledgable way. A very pleasant first contact experience with Newbury Building Society Reviewed on: 8th January 2021

Seems promising...will have to wait & see

Account opening was smooth but had to send in form in the post Reviewed on: 24th December 2020

Reply from Newbury Building Society HI Solly, thank you for taking the time to leave feedback - we trust that you have received confirmation and all is now completed. Response date: 30th December 2020

opening an existing member savings account

the Alton office was friendly and welcoming and COVID secure I sat on a comfortable seat for a few minutes and then was helped very pleasantly and efficiently by Ian. I saw the lovely calendar and was pleased to make a donation to a local charity to take one home I have also had outstanding service at the Basingstoke and Winchester branches I have always been impressed with the society. its moral beliefs and stunning customer service. It is what building societies were established for brought up to date Reviewed on: 18th December 2020

Reply from Newbury Building Society Hi David, thank you so much for your kind words and taking the time to leave feedback for us . We will be sure to share your comments with our colleagues who will be so pleased to hear them. Thank you again. Response date: 18th December 2020

Straightforward process

Easy clear instructions to open new account. Reviewed on: 12th December 2020

Reply from Newbury Building Society Hi Ann - thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 14th December 2020

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