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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,722 reviews, last reviewed 11th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent Customer Service Connor was very helpful and gave good advice on the savings account that was appropriate for my circumstances. I would recommend Newbury Building Soc... Read more Reviewed on: 11th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

User friendly

In a world of big banks I feel that the Newbury Building Society manages to convey a feel of a smaller, friendlier, organisation. Opening the new account is easy and there are a good selection of accounts. I suppose the only downside is only being able to save up to £2,000 per year in the loyalty account. Reviewed on: 3rd April 2020

Reply from Newbury Building Society Hi Chris, thank you for taking the time to leave feedback for us, it is all appreciated and we track all comments to provide the best products and services we can. Thanks again. Response date: 6th April 2020

A quite outstanding organisation

I have had a number of communications from the team in the Mortgage Department and the Savings Department. In my many years in business and since in retirement I have not experienced such outstanding professionalism , courtesy, timely response. Well done to you all and thank you. Reviewed on: 3rd April 2020

Reply from Newbury Building Society Hi Colin and Kay, thank you so much for your kind words and for taking the time to provide this feedback. We share these comments with our colleagues and it makes a real difference to them to know that the service they work hard to provide is recognised . Thank you. Response date: 6th April 2020

Very helpful and professional whilst being friendy

Very good customer service.very professional whilst being friendly Reviewed on: 3rd April 2020

Reply from Newbury Building Society Hi Barry, thank you for taking the time to leave feedback, it is really appreciated by us all. Response date: 6th April 2020

Account opening

I recently opened several accounts in branch and was very pleased with the way the account information was explained and accounts opened efficiently in a pleasant manner. Reviewed on: 30th March 2020

Reply from Newbury Building Society Hi Roy, thank you for taking the time to leave feedback, we really appreciate it. Response date: 31st March 2020

Good and friendly service

The team in branch were very helpful and friendly. They understood my needs & requirements and answered all my questions without hesitation! Very pleased with the outcome. Reviewed on: 27th March 2020

Reply from Newbury Building Society Hi John, thank you for taking the time to leave feedback for us. It really is appreciated. Response date: 27th March 2020

First time customer

My husband and I opened a Welcome Acount and he also opened a Senior Saver. This had to be done by post to avoid close contact during the current virus crisis. Newbury have been extraordinarily helpful answering about 4 calls I have made and always been able to fully answer my queries. In these days of remote call centres an messages to 'go on line' this level of customer service is a delight to experience. I am so impressed with Newbury. Reviewed on: 23rd March 2020

Reply from Newbury Building Society Hi Jayne, thank you so much for taking the time to leave feedback, we really appreciate it. We will share your comments with the teams that helped you, they will be so pleased to hear them. Thanks again and welcome to the Newbury! Response date: 23rd March 2020

Pleasant, timely and accurate

Nothing to complain about. Nice competent staff and good products Reviewed on: 20th March 2020

Reply from Newbury Building Society Hi Michelle, thank you for taking the time to leave feedback, it is much appreciated. Response date: 23rd March 2020

Local branch, friendly representative, helpful and knowledgeable

We were happy to accept a new and better option than that which we had previously considered. Reviewed on: 15th March 2020

Reply from Newbury Building Society Hi Brian, thank you for your feedback. It is much appreciated. Response date: 16th March 2020

Friendly and professional service

Received great advice and service when opening a new savings account. Thank you Newbury Building Society! Reviewed on: 14th March 2020

Reply from Newbury Building Society Hi Alison, you are most welcome! We look forward to seeing you in branch again soon. Response date: 16th March 2020

Excellent staff

Very helpful member of staff made opening our accounts very easy. Would recommend to others. Reviewed on: 13th March 2020

Reply from Newbury Building Society Hi Mike, thank you for your kind words. It's much appreciated. Response date: 16th March 2020

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