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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Easy to deal with except account opening was via paper and not wholly on-line

I opened a "new to Newbury account" also the max account holding should be higher than £3,000 Reviewed on: 20th November 2020

Reply from Newbury Building Society HI Paul, thank you for taking the time to leave feedback - we review all feedback on how we can improve our processes so it is much appreciated. Response date: 22nd November 2020

Nearly perfect!

I was keeping the 2 minutes silence for Rememberance Day on 11/11/20 at 11am when the branch rang me I did not answer but after The Last Post from The Cenotaph had sounded I did 1471 and phoned the number they gave me to see who had called. It was the Newbury Building Society. Otherwise the service has been excellent. Reviewed on: 16th November 2020

Reply from Newbury Building Society Hi Pam, thank you for taking the time to let us know this - apologies for this occurrence, we will share your feedback with the branch teams and take this on board. Thank you again for letting us know. Response date: 19th November 2020

Very helpful staff at Winchester branch

Clear information on both my visits . Very welcoming and helpful staff Reviewed on: 13th November 2020

Reply from Newbury Building Society Hi Geraldine, thank you so much for taking the time to leave feedback - our Winchester branch colleagues will be thrilled to hear this! Thank you! Response date: 19th November 2020

Excellent service- thank you

Very good, Isabel looked after us really well and ensured we were able to open our new savings accounts. 10/10. Reviewed on: 13th November 2020

Reply from Newbury Building Society Hi Malcolm, thank you for taking the time to leave feedback for us - we will share your comments with Isabel, who will be so pleased to hear them. Many thanks Response date: 19th November 2020

Quick service and good advice

We dont go in more than a few times a year as we use the Newbury for savings and deposits more than anything. The wokingham counter staff are always friendly and welcoming and work fast. We needed some quick advice on options resulting in some new accounts to be created. All done in 10mins and new books in the post 2 days later. Reviewed on: 6th November 2020

Reply from Newbury Building Society HI Matt, thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 6th November 2020

Delay with opening.

I like NBS and opened a second account. I was then asked for all sorts of ID proof even tho am customer. When challenged this was not required in the end but no reason given. Reviewed on: 6th November 2020

Easy Procedures

Met by good welcome from several staff. Told in clear terms how account would be opened. Link to previously recorded details made quickly. Forms checked and a mistake swiftly found and corrected. Reviewed on: 3rd November 2020

Reply from Newbury Building Society Hi Mrs Greaves, thank you for taking the time to provide feedback - we really appreciate it. Response date: 5th November 2020

Savings at difficult times

I have been with Newbury Building Society as an investor since I moved to Newbury in 2015. The concept of a local financial organisation that invests locally for the benefit of local people appeals to me. The rates on savings are not the best in the market, but you are well-managed and easily accessible. Your staff always give an excellent service, whether at the premises in Newbury or on the phone. Reviewed on: 2nd November 2020

Reply from Newbury Building Society Hi Ray, thank you for your feedback and taking the time to leave it here. We will share your comments with our teams as they are much appreciated by us all. Response date: 5th November 2020

Personal service at Newbury Building Society

Our individual assistant NBY/AKH was calm, kind and efficient. Reviewed on: 31st October 2020

Reply from Newbury Building Society Hi John, thank you for taking the time to leave feedback - appreciate it! Response date: 5th November 2020

Senior Service

Having opened a Senior Saver Account online, I attempted an online transfer of money into that account. Unfortunately, the bank from which the money was coming could not identify my Newbury account. Not wanting to trust a cheque for a rather large sum to the post, I went to a local branch. My requirements were promptly dealt with by pleasant, polite and efficient staff. Reviewed on: 30th October 2020

Reply from Newbury Building Society Hi Boaksie, thank you for taking the time to leave feedback - we do appreciate it and will look into why this may have happened for future reference. Response date: 30th October 2020

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