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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Friendly helpful staff who explained all my options

I appreciated being able to have personal contact and I like the flexibility of being able to carry out transactions either in branch, by post or have queries dealt with over the telephone . Reviewed on: 13th October 2020

Reply from Newbury Building Society Hi Ruth, thank you for your kind words and for taking the time to leave feedback for us. It's much appreciated. Response date: 14th October 2020

Quick and easy

Straight forward and quick to open a further account Reviewed on: 12th October 2020

Reply from Newbury Building Society Thank you for taking the time to leave feedback for us, we appreciate it. Response date: 13th October 2020

Nice personal touch

I had to call the NBS HQ as I had a problem online. i was so pleased with the personal and prompt response. Reviewed on: 11th October 2020

Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave feedback, we will be sure to share your comments with the online team - who will be so pleased to hear them. Many thanks. Response date: 12th October 2020

excellent

Good friendly service , fast and effecient Reviewed on: 11th October 2020

Reply from Newbury Building Society Hi Susan, thank you your kind words and for taking the time to leave feedback for us. Response date: 12th October 2020

Visit to Winchester branch

Excellent, friendly service at local branch. Reviewed on: 10th October 2020

Reply from Newbury Building Society Hi Angela, thank you for taking the time to leave feedback, we will be sure to share your comments with the team at Winchester who will be so pleased to hear them. Many thanks Response date: 12th October 2020

Unable to verify your account details

I opened a Senior savers account. Then I tried to deposit an initial nominal £10.00 into the account. The account details you provide for payment of the initial amount could not be verified by the RBS account verification system, and I was clearly advised (by RBS) not to transfer funds to that account as they would not reimburse the money if the account was shown to be fraudulent. Against that advice I transferred £10, which has shown in my account today. However, your account details, which I understand are with NatWest, should be verifiable. There is no reason why a Building Society should not have a holding account, into which savers' funds are transferred, which is verifiable by other banks' verification systems. This is not acceptable as it introduces an unacceptable level of doubt into the transaction, and in fact my actions were directly against the advice of my bank (RBS). i suggest that this is rectified as a matter of urgency. I spoke to one of your colleagues at Hungerford who advised that this happens all the time, is perfectly normal and should not concern me. It shouldn't happen, it is not normal and it did concern me. Please rectify this in your systems so that your account can be verified. I shall not be transferring further funds until that is done and notified. Reviewed on: 9th October 2020

Reply from Newbury Building Society HI Colin, thank you for taking the time to advise of your experience - we will look at making this clearer on our website. We understand your concern and our Customer Service Manager will contact you to discuss the account verification. Many thanks again. Response date: 12th October 2020

Speedy opening of new account

straight forward to open account followed up by email and letter Reviewed on: 9th October 2020

Reply from Newbury Building Society Thank you taking the time to leave feedback - me really appreciate it. Response date: 12th October 2020

Excellant

I have contacted the team on various occasions and whoever I speak to is always very helpful, and are always able to answer my questions with clarity. Reviewed on: 2nd October 2020

Reply from Newbury Building Society Hi Roy, thank you for taking the time to leave feedback - we really appreciate it. Response date: 2nd October 2020

A Good Experience

I decided to open an online Senior Saver account, as the interest rates compared favourably with other institutions . The routines for opening an account were simply explained and easily understood - even for a non-techy such as myself. There was no need to speak to a member of staff, and the whole process was went smoothly and efficiently to my entire satisfaction. Reviewed on: 2nd October 2020

Reply from Newbury Building Society Hi, thank you for your kinds words and taking the time to leave feedback - it's great to hear the process was smooth and straight-forward. Many thanks Response date: 2nd October 2020

Very polite, knowledgable and efficient

No hassle, no having to find out an answer from someone else, credit to the branch. Reviewed on: 2nd October 2020

Reply from Newbury Building Society Hi Paul, thank you for taking the time to leave feedback - we really appreciate it. Response date: 2nd October 2020

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