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NFU Mutual: Home Insurance reviews

Name: Home Insurance
Rating: 4.13 (63 reviews)

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4.30

Based on 63 reviews, last reviewed 10th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

3 star

19%

Latest highest rating:

5

Great CS Been with them over 35 years and have always got the support you require if things go wrong. Reviewed on: 10th October 2024

Latest lowest rating:

1

You have to fight for years to get a proper payout from them after 50 years of being a loyal customer. Dreadful company with even worse loss adjusters It’s a long fight to get a proper payout . Dreadful company with even worse loss adjusters. Reviewed on: 22nd August 2023

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About this product

Finding the right insurance provider can be difficult with so many on the market. A great way to gain valuable insight into an insurer is reading customer reviews. We collect NFU Mutual home insurance reviews to help you make an informed decision when choosing your new provider.

NFU Mutual offers Home & Lifestyle insurance, with an extensive list of benefits and additional extras available. For high value homes and contents, NFU Mutual offers bespoke home in...

NFU Mutual Home Insurance reviews (63)

Review of the NFU Mutual, Home Insurance:

Tried to speak but RUDE person on line "like a long playing record"

Have just 'phoned re increase of 26% on last years premium, the person I spoke to appeared to read a script without taking a breath, when I spoke she continued to speak over me, this is what NFU state as personal service there to help!!! Inflation at 9% yet premium increased by 26% In sixty years I have never had a home insurance claim. Anyone reading this any suggestions for another company? Reviewed on: 4th August 2022

What a disaster!

In May 2020 I discovered damp patches from a leak that was coming from my en suite shower through the ceiling to the study below. The damage was extensive and NFU contracted the repair work out to C. Hanlon, a trades company. Work began on 24th June 2020 and for ther next 5 months my house was in total upheaval. I never knew if/when workmen would turn up. There were frequent, lengthy delays when they were sent off to other jobs and communication was sparse. The shower room a... Reviewed on: 31st July 2021

Great personal service

Personal service. I have had the same agent for 4 years. I have consolidatedall of my insurances with NFU. This benefits with a mutual fund discount each year. No difficulty when making a claim either. Very straightforward and easy process. Reviewed on: 22nd March 2021

First class insurance

Their cover is amazing, it offers all the things other companies would class as optional extras but they give it to you no charge. They don't charge admin fees or interest for paying over 12 months. Great, reliable company. Reviewed on: 7th May 2020

Property insurance worries covered

Recent storm damage to roof was assessed quickly and the repairs speedily undertaken without a quibble ! Reviewed on: 12th September 2019

So Friendly, so helpful

My son had a serious accident involving a car which knocked him off his bicycle. This was a hit and run, and the driver has never been traced. NFU were so sympathetic and helpful- within a short time we had the claim funds enabling my son to rebuild his bike. It was a while before he was fit for cycling again, however! I particularly liked the helpful and friendly attitude of the staff who discussed my claim. They made things simple and I’d highly recommend them. Reviewed on: 8th September 2019

NFU THE CROOKS

I’ve been with NFU for over 4 years now and I had my house, contents, vehicles and travel insurance with them. I was paying well over £1800 a year. So when my watch was either lost or stolen on the London Underground this year, I was disgusted when I was treated like a criminal. I was basically called a liar and quizzed on how could they have got it off your wrist? Erin Ronan was the lady in question who was obviously tasked with denying my claim. Now if you are new to London an... Reviewed on: 4th September 2019

Great

Good choice for insurance for anyone Reviewed on: 5th July 2019

Home insurance as it should be.

After several years with another insurance company, never having made a claim and having our premiums rocket every year I shopped around and found NFU. Their quote was about half of what I had previously been paying and a friend recommended them. Over the four years that I have been with them they have only increased premiums by amounts that barely cover inflation and last year I actually had to make a claim. It was the first time in over 40 years of holding home insurance ... Reviewed on: 4th July 2019

Good service

Locally available agents and always easy to deal with for policy and claims Reviewed on: 23rd September 2018

Great company true to their advertising

Great to do business with a truly helpful & local office Reviewed on: 22nd September 2018

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