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NS&I: Income Bonds reviews

Name: Income Bonds
Rating: 2.61 (23 reviews)

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2.98

Based on 23 reviews, last reviewed 24th Feb 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

17%

22%

13%

2 star

48%

Latest highest rating:

4

Preferable to a Savings Account. I wanted another option other than a savings account. I was looking for a fixed term and guaranteed interest rate. The terms offered for one year and ... Read more Reviewed on: 24th February 2024

Latest lowest rating:

1

Can't recommend - Worst Customer Service process. It is now nearly two months since I asked them to resolve a problem with my account and many. many emails and phone calls later. I have had zero respo... Read more Reviewed on: 26th September 2023

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About this product

NS&I bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the NS&I's customer service? Smart Money People is fast becoming the UK's leading source of independent NS&I bond reviews. We need your help! By writing your honest reviews, you can help increase trust and transparency in the financial world.

NS&I Income Bonds reviews (23)

Review of the NS&I, Income Bonds:

Idiot customer service

I've had a bond for 3 years. I've called on several occasions to update my address etc but told they'd sent paperwork to me...at my old address?? Then I call again and explain again so I get told they've sent paperwork to me to fill out...at my old address?? (Clearly not clever customer service as I've moved and this the sole reason for my call). One time I called and was advised they'd updated my address so I asked to close the account, but this couldn't happen as I had 2 custo... Reviewed on: 15th April 2017

Preferable to a Savings Account.

I wanted another option other than a savings account. I was looking for a fixed term and guaranteed interest rate. The terms offered for one year and a good rate of interest Growth Bond was perfect when I opened the account. Reviewed on: 24th February 2024

Safe and sometimes market leading!

I happened to snag some Guaranteed Income Bonds at their peak interest rate which was excellent although not typical of NS&I's offerings as they are usually not chart-topping and it's worth remembering that unlike Premium Bonds Guaranteed Income Bonds are taxable for interest. Although NS&I is guaranteed by the treasury so people can rest easy on the security of their money. Reviewed on: 27th January 2024

Easy to use, tax free.

Easy to use, tax free. No hassle. Reviewed on: 26th January 2024

Safety first

Safe investment with competative rates Reviewed on: 26th January 2024

Reliable and easy to deal with over many years.

Reliable and easy to deal with over many years. Reviewed on: 26th January 2024

I win prizes and it’s a great way to save.

I win prizes and it’s a great way to save. Reviewed on: 15th January 2024

Can't recommend - Worst Customer Service process.

It is now nearly two months since I asked them to resolve a problem with my account and many. many emails and phone calls later. I have had zero response except for emails failing to address the original query and thereafter 'holding emails' telling me my mail has been passed to customer services. They are either completely overloaded or are unable to work their systems efficiently. Reviewed on: 26th September 2023

EASY SAVINGS ACCOUNT

The interest rate could be better but there are worst rates . Quite easy to apply Reviewed on: 13th August 2023

simple to use

simple to use online - and rates are competitive Reviewed on: 2nd June 2023

Refuse access to funds and close account

Would be zero stars if possible. .... I tried to close my income bond and was told I would not be able to close the account or have access to my savings until their 'interest calculation' period had passed. This apparently lasts for 21 days of every month. How is this even legal? ..... And my balance is too low to even get interest - how is that legal either? .... Furthermore, despite lodging a request to close the account, NS&I refuse to act on it when the 'calculation peri... Reviewed on: 2nd December 2021

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