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NS&I: Premium Bond reviews

Name: Premium Bond
Rating: 2.94 (145 reviews)

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2.80

Based on 145 reviews, last reviewed 23rd May 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

35%

13%

44%

Latest highest rating:

4

Since early 1960’s. I bought £30 worth in the early 1960s (when they were £1) and have had several wins of £25.. Last December I won £25 and this April another £25. Jus... Read more Reviewed on: 23rd May 2025

Latest lowest rating:

1

40k in premium bonds for 5 months and only won £175. 40k in premium bonds for 5 months and only won £175. 3 months won nothing. Much better off in shares or high interest savings account. Reviewed on: 6th March 2025

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About this product

NS&I bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the NS&I's customer service? Smart Money People is fast becoming the UK's leading source of independent NS&I bond reviews. We need your help! By writing your honest reviews, you can help increase trust and transparency in the financial world.

NS&I Premium Bond reviews (145)

Review of the NS&I, Premium Bond:

Only invest if you enjoy paperwork and mental torture

This is simply the worst set up investment service you will ever encounter - the call centre advisors readily offer that it's because they're a 'government service' - meaning a lot of money being thrown at process and bureaucracy in the name of your 'security'. So secure that within a month of filling out the same paperwork I'd filled out 2 years before (which takes a week to arrive by snail mail) and having to post a form back to reactivate my account - just to invest - they had de-activated it again because my password had expired. My password expired within a month so I have to do the whole process again. You can't make it up. I only invest/ check on the account every 1-2 years and I am told that I am 'barely using' my account and that's why I'll keep having to go through a 2 week process each time to do anything. It's bonds, not everyday banking. The time you'll invest in admin on your bonds will, in all likeliness, not be worth any money you'll win and should be a serious consideration. Essentially, they cannot cope with the modern world. They are an anacranism that desperately needs someone to come in and overhaul the whole thing to re-work the service to suit the needs of the customers. Currently this is a typical, geriatric, government service where you're not a customer, you're the public and they are doing you a favour. Unless you have time to burn and don't mind excruciating repetition, put your money anywhere else. Reviewed on: 17th September 2016

Disgraceful customer services.

Disgraceful customer services.Have called. Sent paper work registered post. Nothing . Cannot access savings of 18 years. Never have thought it's a government scam.ombudsman next stop Reviewed on: 17th January 2024

safe and secure

Very easy to retrieve funds and invest Reviewed on: 10th October 2023

premium bond

we have the total holding for over two years both of us normally get circa £25 win per month sometimes nothing we believe ours is a token gesture to keep us quite Reviewed on: 10th October 2023

OK if you have stew cash to spare

No big wins yet, but there are very small wins most months that keep my interest going Reviewed on: 9th October 2023

Never won

I am nearly 55 x years old and have never won and neither has my sister. These were bought when we were born. Although I agree it is a small amount, it was however a gift amount back in the day. Very disappointed to say the least. The login system is difficult to navigate and I have made 2 x phone calls now to try and sort, there is a further mail shot coming out to me shortly. Not sure I will bother, seems pointless. Reviewed on: 4th October 2023

Small winnings but better return than an ISA

We have won many small prizes on Premium Bonds Reviewed on: 30th August 2023

Easy to move money in and out

Fun to have the Online App for Premium Bond wins. Reviewed on: 25th August 2023

Great Customer Service

Easy to set up an account. Staff really helpful when I needed to make a transfer out. The App is great for checking prizes. Reviewed on: 9th August 2023

Easy to use, safe, simple

Really easy to use, change your mind, simple to understand. Recommended. The newer premium bonds platform is so much easier than it ever used to be. In conjunction with other savings mechanisms, this is a really nice ability to diversify your chances of your return. Reviewed on: 31st July 2023

Great Way to save

I look forward to the monthly draw and always hoping for a prize Reviewed on: 28th July 2023

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