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Perfect Pet Insurance: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.72 (1748 reviews)

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4.72

Based on 1,748 reviews, last reviewed 27th Jan 2026

99% decrease in 5 star reviews

in the past 90 days

89% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Spoke to a polite, native speaker. Spoke to a polite, native speaker. Service was a little slow but that wasnt a problem. Resolution made with common sense, that was a plus. Reviewed on: 15th January 2026

Latest lowest rating:

1

Disgraceful company, will do anything to not pay out... Disgraceful company, will do anything to not pay out for a genuine claim. Our dog had surgery in 2022 but it was noted his ears needed cleaning. Becau... Read more Reviewed on: 27th January 2026

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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

Perfect Pet Insurance Pet Insurance reviews (1748)

Review of the Perfect Pet Insurance, Pet Insurance:

Perfect Pet made understanding insurance easy!

At first I found looking for pet insurance very confusing. There were so many to choose from and I didn't understand most of the jargon. I was looking for cover for my dachsund, so that any future issues she may have could be covered. I had a dachshund as a child who was not insured and she had to be put down because we could not afford the surgery! I did not want this to happen to my current dachshund! I found perfect pet through compare the market. I was very pleased they offered such a good deal and decided to go with them as they made understanding the details so easy. Thank you! Reviewed on: 26th September 2024

Fantastic

Excellent service, claim paid in a couple of days of being received. Reviewed on: 10th July 2023

Never had a problem with them.

Easy to set up. Not had to claim hoping I don't Reviewed on: 10th July 2023

My dog was so unwell

My dog sadly passed away and they sent me a lovely condolences card Reviewed on: 10th July 2023

Amazing when Bella was unwell

Customer Service was so helpful and understanding when my little cat was poorly last year Reviewed on: 10th July 2023

Very good service

Very good service over all, great results Reviewed on: 10th July 2023

Peat company yet.

Phoned up about my dog Loki and received the most friendly and professional service. Will always stay with them and recommend to everyone Reviewed on: 10th July 2023

Excellent Company

Customer service is fantastic and great value for money. Reviewed on: 10th July 2023

Great service

Service is always great with perfect pets - makes all the difference in a difficult time. Reviewed on: 10th July 2023

Great Company

Customer service was amazing and really felt the company has great compassion in hard times Reviewed on: 10th July 2023

Do not get bit

Don’t get bit!! Scammers of the tallest order. Like others here, I’ve been appalled by my first experience with Pretense Pets. The time it took to come to the decision of refusing my cllaim and the number of emails back and forth (it must be close to 20 now), with only the last one documented my dogs disqualifying history points to a flawed and most unprofessional service by their claims team. My gut feeling is their tactics are to divert, drain and beat the claimant into submission and this appears a classic case of this. No mention of appeals in their last email points to a company with something to hide. With that in mind and whilst putting this review on various sites warning of their unbecoming conduct , if they don’t provide me with details of where I can escalate this matter either, that’ll be added to their wholly disingenuous motives too, Reviewed on: 3rd June 2023

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