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Perfect Pet Insurance: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.72 (1748 reviews)

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4.72

Based on 1,748 reviews, last reviewed 27th Jan 2026

99% decrease in 5 star reviews

in the past 90 days

89% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Spoke to a polite, native speaker. Spoke to a polite, native speaker. Service was a little slow but that wasnt a problem. Resolution made with common sense, that was a plus. Reviewed on: 15th January 2026

Latest lowest rating:

1

Disgraceful company, will do anything to not pay out... Disgraceful company, will do anything to not pay out for a genuine claim. Our dog had surgery in 2022 but it was noted his ears needed cleaning. Becau... Read more Reviewed on: 27th January 2026

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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

Perfect Pet Insurance Pet Insurance reviews (1748)

Review of the Perfect Pet Insurance, Pet Insurance:

Perfect Pet made understanding insurance easy!

At first I found looking for pet insurance very confusing. There were so many to choose from and I didn't understand most of the jargon. I was looking for cover for my dachsund, so that any future issues she may have could be covered. I had a dachshund as a child who was not insured and she had to be put down because we could not afford the surgery! I did not want this to happen to my current dachshund! I found perfect pet through compare the market. I was very pleased they offered such a good deal and decided to go with them as they made understanding the details so easy. Thank you! Reviewed on: 26th September 2024

Good

I’ve had to claim and no problems Reviewed on: 23rd August 2022

Great service

Great service & quick responses Reviewed on: 23rd August 2022

Best customer service

Quick replies and also friendly to help Reviewed on: 23rd August 2022

Do not pay out in the event of an accident

We have the top tier insurance with Perfect Pet for our dog so when we needed to make a claim after an accident resulting in a broken leg we felt assured we were covered with our insurance policy. To our dismay they claimed we had not taken enough precautions to prevent an accident so declined our claim. Reviewed on: 23rd August 2022

Thank goodness for insurance

My pup decided to eat his way through my laundry drawer, he brought back a couple of sports socks and i thought that was it but then he became really poorly. He had actually also eaten a bra and vets also found a golf ball which caused a serious blockage. The girl i spoke to on the phone was brilliant going through how to claim, as i was totally panicking at the time. Thank you Reviewed on: 23rd August 2022

Make an amendment

I had to make an amendment and the agent did this quickly with no fuss Reviewed on: 23rd August 2022

I had to make an amendment to my cover

I had to make an amendment to my cover and this was done easily by an agent over the phone Reviewed on: 23rd August 2022

Knowledgeable customer service team.

I had some queries regarding some terms and conditions of my policy. The team really knew their stuff. They were able to deal with my questions quickly and efficiently. This really gave me so much confidence. Really happy with Perfect Pet. Reviewed on: 23rd August 2022

Massive help with my claim

Perfect pet were a massive help with my claim Reviewed on: 23rd August 2022

Helpful

I have recommend perfect pet to my friends and family, those who have taken out policies have found it to be easy to set up, reliable and helpful when wanting to find out details about there policy. Reviewed on: 23rd August 2022

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