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Perfect Pet Insurance: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.76 (1748 reviews)

View other Perfect Pet Insurance products

4.71

Based on 1,748 reviews, last reviewed 27th Jan 2026

99% decrease in 5 star reviews

in the past 90 days

85% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Spoke to a polite, native speaker. Spoke to a polite, native speaker. Service was a little slow but that wasnt a problem. Resolution made with common sense, that was a plus. Reviewed on: 15th January 2026

Latest lowest rating:

1

Disgraceful company, will do anything to not pay out... Disgraceful company, will do anything to not pay out for a genuine claim. Our dog had surgery in 2022 but it was noted his ears needed cleaning. Becau... Read more Reviewed on: 27th January 2026

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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

Perfect Pet Insurance Pet Insurance reviews (1748)

Review of the Perfect Pet Insurance, Pet Insurance:

Very helpful staff, great service

Very helpful staff, great service Reviewed on: 15th October 2024

I would recent Perfect Pets to anyone

Brilliant customer service and a very reasonable price. Reviewed on: 3rd September 2025

Hopeless claims department

Declined payment of claim as the vet initially had our dog down as a JRcross but on the policy she correctly is a small mongrel. Although the vet has updated their records, PPETS demanded payment for change of breed. After much discussion with a very helpful customer services assistant who understood the issue and saw it was PPET problem, she has overturned that demand. Still awaiting payment for the initial claim approx 4 months ago. Reviewed on: 3rd September 2025

Easy to set up and value for money.

Easy to set up and value for money. Luckily I haven’t had to make any claims yet. Reviewed on: 3rd September 2025

First Class

Very good explanations of plans and excellent service Reviewed on: 3rd September 2025

Absolutely fantastic service from start to finish wh...

Absolutely fantastic service from start to finish when making my first ever claim for my beloved pet. They dealt with it promptly, paid the vets really fast and kept me informed all of the way through. Reviewed on: 3rd September 2025

New to the pet insurance but easy sign up.

New to the pet insurance but easy sign up. Reviewed on: 3rd September 2025

Very friendly and professional advice.

Very friendly and professional advice. Good price for cover. Reviewed on: 3rd September 2025

Never had issues.

Never had issues. Very quick processed claims and easy to make. Reviewed on: 3rd September 2025

Stress-free Claims

Perfect Pet liaise directly with a large number of Vet Practices and Animal Hospitals taking much of the stress out of making a claim Reviewed on: 3rd September 2025

Very reasonable prices for good service

Very reasonable prices for good service Reviewed on: 3rd September 2025

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