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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Easy to set up

5
Very easy to set up and friendly staff Reviewed on: 31st August 2021
Adam 's avatar
Adam

Super company you can rely on

5
Petplan is a company you can rely on to pay out when faced with a valid claim for vets treatment. This continues during the course of treatment or an operation. Reviewed on: 31st August 2021
Kayjayem's avatar
Kayjayem

Outstanding

5
Perfect.customer service quick settlement very understanding Reviewed on: 31st August 2021
Shirley Fraser's avatar
Shirley Fraser

Best pet insurance provider out there

5
I recommend Petplan to anyone who will listen. The only problem is that they are quite expensive, but if you can afford it, it's a no-brainer. My old boy, nearly 18, has multiple issues and although my policy does cover it, they pay with no quibbles, year on year and do not increase the premiums by a mad amount if you make a claim. I just wish I could have had the dog on this petplan but it was just too expensive. Anyway, luck cat! Reviewed on: 31st August 2021
Marion Urquhart's avatar
Marion Urquhart

Great cover and well priced

5
I have just set up my plan for my new puppy and it was so simple and easy to do on the phone. No hidden costs and documents with me within a week. Reviewed on: 31st August 2021
Joshua Brown's avatar
Joshua Brown

Best pet insurance provider!

5
Always reliable, helpful and quick to respond. Have insured our dogs with PetPlan for 18 years and always been very satisfied. Reviewed on: 31st August 2021
Lena Taylor's avatar
Lena Taylor

Amazing

5
App easy to use and very happy it was easy to get my pup insuranced peace of mind Reviewed on: 31st August 2021
Beverley 's avatar
Beverley

Claims

5
Payment with previous dogs I have had has always been made promptly. Reviewed on: 31st August 2021
Pat Barnes's avatar
Pat Barnes

Always helpful

5
Petplan are always helpful and pay promptly Reviewed on: 31st August 2021
annabel's avatar
annabel

pg

5
excellent service , always ready to help if you need it Reviewed on: 31st August 2021
Pat Grice's avatar
Pat Grice

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