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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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0%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Very professional

5
Having the comfort that our dog can have treatment when necessary using a professional pet insurance provider Reviewed on: 31st August 2021
Sharon Hartley's avatar
Sharon Hartley

Awesome

5
Never had a issue with claiming.Pet plan does what it says on the tin. Reviewed on: 31st August 2021
Vicky Tinkler's avatar
Vicky Tinkler

They are rubbish

1
My kitten died from anemia and they have left me with hundreds of pounds worth of vet bills to pay because they won’t cover it. Reviewed on: 31st August 2021
tylercarter2608@gmail.com's avatar
[email protected]

Fantastic Value for Money

5
Petplan is excellent value but offering peace of mind for my pets. Reviewed on: 31st August 2021
Rob Oliver's avatar
Rob Oliver

Customer Service is great

4
Customer Service with Petplan is amazing, but the cover itself and options not so much and ends up being a bit expensive Reviewed on: 31st August 2021
dcm1331's avatar
dcm1331

Great and reliable

5
I have always had my pets insured with PetPlan and never had a problem. I worked for a vet surgery for 10 years and saw first hand how well they deal with all different types of cases, I have never known anyone to have a problem. The price isn't expensive for what you get. Reviewed on: 31st August 2021
Fiona's avatar
Fiona

Totally covered everything I needed for my pet

5
Very easy to set up, accommodating to my pets needs for now and in the future, I hope any claim should I make any or just as simple Reviewed on: 31st August 2021
Terri merritt 's avatar
Terri merritt

Excellent Service

5
Pet plan have always given first class service. Always paid my claims within seven days. I have been a client for over 20 years with no problems. Reviewed on: 31st August 2021
Lynn Overton's avatar
Lynn Overton

Petplan knows your pet is precious

5
Lifetime cover has been such a comfort. Our lovely Labrador has always been able to get the right treatment without causing us financial stress. The staff are lovely and you really feel that they care. A big Thank you to Petplan. Reviewed on: 31st August 2021
janetlist@gmail.com's avatar
[email protected]

Reassurance

5
I have used petplan for all of my pets over the last 18 or so years. I really do appreciate knowing that my pets are covered in case of any incidents and that I won't find myself forced to make a tough decision because on cost Reviewed on: 31st August 2021
Ally Boardman 's avatar
Ally Boardman

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