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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Supportive and efficient

5
I feel secure with the support from Petplan Reviewed on: 27th August 2021
Vivienne Washington 's avatar
Vivienne Washington

Outstanding

5
Our cocker spaniel Sammy had cancer and was sent to a specialist…it was sudden, frightening, vet dramatic and sole destroying…totally out of the blue. Pet plan…well what can I say. I was so impressed with the ease, the support and understanding pet plan provided. It was was what you need going through this horribleness. It was all on-line so you don’t have worry about breaking down and explaining everything over and over again. The vet bill rapped up so quickly, but they paid up…it made things so much easier. We are still heart broken. I won’t go anywhere else for pet plan support…I’ve had a friend who had the opposite experience. Honestly, pet plan are the best. I can’t praise enough. Reviewed on: 27th August 2021
Patricia Braithwaite 's avatar
Patricia Braithwaite

Great service

5
Claims are settled promptly and the policy gives great peace of mind when your fur babies are unwell. I have always used Petplan and would never change. Reviewed on: 27th August 2021
Sue Sawkins's avatar
Sue Sawkins

Best

4
Seems to be best out there having tried several companies Reviewed on: 27th August 2021
davieshorde@tiscali.co.uk's avatar
[email protected]

Great customer service

5
Great cover & very quick to act on claims Reviewed on: 27th August 2021
Carolyn Hammond's avatar
Carolyn Hammond

IMHO it's the best

5
I've had three Lowchens in the 24 years and have used Pet Plan for all of them. Other friends have complained about their insurance policies letting them down. I've not once experienced that with Pet Plan. Reviewed on: 27th August 2021
Mary Roberts's avatar
Mary Roberts

any enquiry done over the phone the reps are super friendly helpful and informative

5
i cannot fault the employees they know what they talking about and are extremely willing to help without making the whole experience complicated. it’s easy to claim for vet fees and you can claim without any problems as the claim site is easy to follow and the vets fill in all the medical reasons etc once the claim form is sent electronically to them. easy peasy as they say Reviewed on: 27th August 2021
Sarah Soule's avatar
Sarah Soule

So straightforward

5
I have 4 pets insured with pet plan and have made one claim recently. Very quick to respond and ask for what is reasonable. A lot of insurers try to avoid paying claims I find by making it difficult for the customer to claim. Pet plan is not like this at all. They are reasonable, fast, and have extremely friendly and helpful staff. I’m in awe of their service. Reviewed on: 27th August 2021
Alexis's avatar
Alexis

Insurance

5
Payment has been getting quicker so am out of pocket less. Reviewed on: 27th August 2021
Samantha Burden's avatar
Samantha Burden

What A Relief!

5
Good to know that our Ginger can receive the care he needs if and when he needs it! Reviewed on: 27th August 2021
Yens Marsen-Luther's avatar
Yens Marsen-Luther

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