Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
Meir's avatar
Meir
Read all reviews Write a review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Petplan Pet insurance reviews (2346)

Great customer service

5
Great cover & very quick to act on claims Reviewed on: 27th August 2021
Carolyn Hammond's avatar
Carolyn Hammond

IMHO it's the best

5
I've had three Lowchens in the 24 years and have used Pet Plan for all of them. Other friends have complained about their insurance policies letting them down. I've not once experienced that with Pet Plan. Reviewed on: 27th August 2021
Mary Roberts's avatar
Mary Roberts

any enquiry done over the phone the reps are super friendly helpful and informative

5
i cannot fault the employees they know what they talking about and are extremely willing to help without making the whole experience complicated. it’s easy to claim for vet fees and you can claim without any problems as the claim site is easy to follow and the vets fill in all the medical reasons etc once the claim form is sent electronically to them. easy peasy as they say Reviewed on: 27th August 2021
Sarah Soule's avatar
Sarah Soule

So straightforward

5
I have 4 pets insured with pet plan and have made one claim recently. Very quick to respond and ask for what is reasonable. A lot of insurers try to avoid paying claims I find by making it difficult for the customer to claim. Pet plan is not like this at all. They are reasonable, fast, and have extremely friendly and helpful staff. I’m in awe of their service. Reviewed on: 27th August 2021
Alexis's avatar
Alexis

Insurance

5
Payment has been getting quicker so am out of pocket less. Reviewed on: 27th August 2021
Samantha Burden's avatar
Samantha Burden

What A Relief!

5
Good to know that our Ginger can receive the care he needs if and when he needs it! Reviewed on: 27th August 2021
Yens Marsen-Luther's avatar
Yens Marsen-Luther

Best pet Care Ever

5
Very helpful and understanding. The care insurance is amazing. Reviewed on: 27th August 2021
Shibi Sureshkumar 's avatar
Shibi Sureshkumar

Amazing service

5
My cockatoo had an infection in his ears and had to have a procedure to clean the insides. They needed to put him to sleep to do this, I had the cost of this back plus all the medication he had had paid in full which I wasn’t expecting. So happy with the service I recommended them to my daughter who has taken out this insurance with yourselves. Reviewed on: 27th August 2021
Jane Mazey's avatar
Jane Mazey

Helpful and quick to repond

5
I have always found Petplan very helpful and understanding whenever I’ve needed to contact them about Millie my dog. And when I’ve needed to carry out a claim they have been quick to respond and keep me up to date with the process. Reviewed on: 27th August 2021
Debi Morton's avatar
Debi Morton

Very easy to get and great prices and great insurance

5
Very good service on applying for pet plan explained everything I needed to know very friendly on phone call Reviewed on: 26th August 2021
Janicebutler's avatar
Janicebutler

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill