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Petplan: Pet insurance reviews

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4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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0%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
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Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

What A Relief!

5
Good to know that our Ginger can receive the care he needs if and when he needs it! Reviewed on: 27th August 2021
Yens Marsen-Luther's avatar
Yens Marsen-Luther

Best pet Care Ever

5
Very helpful and understanding. The care insurance is amazing. Reviewed on: 27th August 2021
Shibi Sureshkumar 's avatar
Shibi Sureshkumar

Amazing service

5
My cockatoo had an infection in his ears and had to have a procedure to clean the insides. They needed to put him to sleep to do this, I had the cost of this back plus all the medication he had had paid in full which I wasn’t expecting. So happy with the service I recommended them to my daughter who has taken out this insurance with yourselves. Reviewed on: 27th August 2021
Jane Mazey's avatar
Jane Mazey

Helpful and quick to repond

5
I have always found Petplan very helpful and understanding whenever I’ve needed to contact them about Millie my dog. And when I’ve needed to carry out a claim they have been quick to respond and keep me up to date with the process. Reviewed on: 27th August 2021
Debi Morton's avatar
Debi Morton

Very easy to get and great prices and great insurance

5
Very good service on applying for pet plan explained everything I needed to know very friendly on phone call Reviewed on: 26th August 2021
Janicebutler's avatar
Janicebutler

Pet Care at its Best

5
I have always found the staff at Petplan to be helpful , professional and sympathetic. I had insurance with them when I had my dog and now have my two cats insured. Each time I have insured my pets for life giving me assurance my pets will get the best care possible and there has never been any issues with financial settlement. Reviewed on: 26th August 2021
Cheryl Cocks's avatar
Cheryl Cocks

Excellent service

5
Paid and settled straight with the vets without any hassle Reviewed on: 26th August 2021
Captain B. Abidi's avatar
Captain B. Abidi

Petplan is the best insurance for pets

5
I am assured by knowing that my Bella is insured should she need medical help Reviewed on: 26th August 2021
debbie's avatar
debbie

The best pet insurance by far.

5
Fantastic comprehensive cover which puts your mind at rest. Staff are always extremely helpful and friendly if you have any questions. Reviewed on: 26th August 2021
Sarah Roberts's avatar
Sarah Roberts

BEST PET COVER

5
We have never been let down by Pet Plan who are always there when really needed Reviewed on: 26th August 2021
Susan Binns's avatar
Susan Binns

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