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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Fantastic Pet Insurance

5
Staff are always really polite, friendly and hlepful and there is never any problems with claims and payments Reviewed on: 26th August 2021
Jennifer Owens's avatar
Jennifer Owens

Excellent service

5
Always prompt and fair. I have been grateful for the cover provided by Petplan throughout the lives of my many dogs. My dogs current are getting older and I have used my policy much more over the last year, the online claiming process is even easier than before and the link with the my vet makes the whole experience very smooth. Reviewed on: 26th August 2021
ct's avatar
ct

Peace of mind she's cared for ..if needed !

5
Im so pleased I've stayed with pet plan .. she's 8 yrs and worth every penny Reviewed on: 26th August 2021
Roxy mum 's avatar
Roxy mum

Long time member

5
Thankfully our cat keeps very well but it is good to have the piece of mind that any health worries costs are safely covered. In the past, our much loved rabbits had numerous trips to the vet including one with a broken leg. The best care was always provided and with out the worry of in expected cost. Reviewed on: 26th August 2021
Kate Dove's avatar
Kate Dove

Mikey's cover

5
Very good experience and good value for money Reviewed on: 26th August 2021
Aud Briars's avatar
Aud Briars

Great service

5
Great service fast good prices puts mind at relief to you and your pet thanks recommended to few friends Reviewed on: 26th August 2021
Sharon 's avatar
Sharon

Excellent

5
When my Labrador needed surgery, prompt payment. Excellent service Reviewed on: 26th August 2021
Wendy Morley's avatar
Wendy Morley

No hassle claiming

5
My Labrador has been quite poorly in the last year and is now on monthly medication, Pet Plan have continued to pay out claims with no hassle or involvement from myself which is ideal when you're stressing and sad about your pet. Reviewed on: 26th August 2021
Verity Leaver's avatar
Verity Leaver

They have been amazing with my claim

5
I have taken a claim out for my dog who had a freak accident. I put my claim in and there has been no hesitation as to paying it or any more questions needed at such a hard time. They have been amazing and can not fault anything about them. Reviewed on: 26th August 2021
Levi's avatar
Levi

Really do care about your pets

5
My beautiful boy has a teeth problem and Petplan was very understanding, helpful, and paid out almost immediately, I have been a customer for over 20 years as they also looked after my dog before he passed away 17 years ago and now they look after my 3 cats, not the cheapest but in my opinion the best. Reviewed on: 26th August 2021
Suzanne Pegg's avatar
Suzanne Pegg

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