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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Really do care about your pets

5
My beautiful boy has a teeth problem and Petplan was very understanding, helpful, and paid out almost immediately, I have been a customer for over 20 years as they also looked after my dog before he passed away 17 years ago and now they look after my 3 cats, not the cheapest but in my opinion the best. Reviewed on: 26th August 2021
Suzanne Pegg's avatar
Suzanne Pegg

No quibble insurance

4
My staffie had a four night stay at the vets.they did lots of tests which were very expensive. I handed the vet the claim form. 2 days later email from petplan saying funds will be there within five working days. No hassle whatsoever. Worth the price in itself. Reviewed on: 26th August 2021
mitch williamson's avatar
mitch williamson

SEAMLESS SERVICE

5
Seamless easy to understand procedure Reviewed on: 26th August 2021
Esther 's avatar
Esther

A good product

5
Fortunately my pet has not had to have any additional treatments so my experience of Petplan is good Reviewed on: 26th August 2021
Judith Dyckes's avatar
Judith Dyckes

Excellent service

5
Great customer service and support. Value for money And a very personal service catered to your pets needs. Reviewed on: 26th August 2021
Wendy Diplock's avatar
Wendy Diplock

Brilliant, supportive, friendly

5
I have been insuring my dogs with pet plan for years and it is one I would recommend to family and friends. They are very supportive and understanding and have great customer care. Claims are dealt with efficiently. Reviewed on: 25th August 2021
Danielle Pinner's avatar
Danielle Pinner

Excellent pet insurance

5
Pet Plan have always paid our claims with no quibbles, the covered for life policies are terrific, not the cheapest especially as your pet gets older and you also have to pay 20% of the total treatment costs as well as the excess BUT as I said they have always covered our claims this year alone over £11000 so I have no trouble in highly recommending Pet Plan Reviewed on: 25th August 2021
Dave Woods's avatar
Dave Woods

Outstanding

5
Friendly, knowledgeable, helpful, professional and reassuring Reviewed on: 25th August 2021
Jo's avatar
Jo

Put pets first

5
We lost our much loved dog recently.pet plan were considerate very helpful and prompt with all the payments.we were so impressed we have insured our new dog with them.that says it all Reviewed on: 25th August 2021
Thomas Jackson's avatar
Thomas Jackson

The best

5
This is the most reliable and customer focussed company I have dealt with. Reviewed on: 25th August 2021
Rachel's avatar
Rachel

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