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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

The best

5
This is the most reliable and customer focussed company I have dealt with. Reviewed on: 25th August 2021
Rachel's avatar
Rachel

Brilliant service

5
My dog has an on going skin issues (atopy) and is a regular visitor to the vets requiring constant treatment to keep him in good order. Without Petplan there is no way I could have afforded all the required treatment Rodney needs and I am so grateful I have never ever had any queries from Petplan! Thank you Reviewed on: 25th August 2021
Sarah Butcher's avatar
Sarah Butcher

NEVER QUIBBLE

5
Very happy with service and way claims have been dealt with timeously Reviewed on: 25th August 2021
Shelley-Anne Drake's avatar
Shelley-Anne Drake

Professional, Prompt. Helpful. Caring

5
We have been with PetPlan for over 30 years ~ they have always managed our claims efficiently, friendly manner. Would not think of using anyone else Reviewed on: 25th August 2021
M Johns's avatar
M Johns

Good and give you peace of mind

5
Good for you and you dog give you peace of mind that your got a good insurance to help in times of need x Reviewed on: 25th August 2021
Maria Smith's avatar
Maria Smith

Fab

5
Had to use Petplan all my dogs life, fantastic service Reviewed on: 25th August 2021
Jackie's avatar
Jackie

Everyone of my dogs for 40 yrs

5
Always prompt and supportive in dealing with claims, 2 of which have been major. Yes I have checked others but no one compared Reviewed on: 25th August 2021
Stuart Fillingham's avatar
Stuart Fillingham

Had cover for 3 dogs and has always been needed

5
I like how pet plan pay out more than other insurers and are very quick to pay out the claim. Its also hassle free Reviewed on: 25th August 2021
pat dickens's avatar
pat dickens

Quick and effienxe

5
We have struggled lots with our new dog and thanks to pet plan we have been able to manage expenses of numerous treatments! Definitely recommend Reviewed on: 25th August 2021
Abbey Lawrence's avatar
Abbey Lawrence

Excellent Service

5
I wouldn't hesitate when recommended pet plan to anyone. Reviewed on: 25th August 2021
Jill Garratt's avatar
Jill Garratt

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