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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

No quibble insurance

4
My staffie had a four night stay at the vets.they did lots of tests which were very expensive. I handed the vet the claim form. 2 days later email from petplan saying funds will be there within five working days. No hassle whatsoever. Worth the price in itself. Reviewed on: 26th August 2021
mitch williamson's avatar
mitch williamson

SEAMLESS SERVICE

5
Seamless easy to understand procedure Reviewed on: 26th August 2021
Esther 's avatar
Esther

A good product

5
Fortunately my pet has not had to have any additional treatments so my experience of Petplan is good Reviewed on: 26th August 2021
Judith Dyckes's avatar
Judith Dyckes

Excellent service

5
Great customer service and support. Value for money And a very personal service catered to your pets needs. Reviewed on: 26th August 2021
Wendy Diplock's avatar
Wendy Diplock

Brilliant, supportive, friendly

5
I have been insuring my dogs with pet plan for years and it is one I would recommend to family and friends. They are very supportive and understanding and have great customer care. Claims are dealt with efficiently. Reviewed on: 25th August 2021
Danielle Pinner's avatar
Danielle Pinner

Excellent pet insurance

5
Pet Plan have always paid our claims with no quibbles, the covered for life policies are terrific, not the cheapest especially as your pet gets older and you also have to pay 20% of the total treatment costs as well as the excess BUT as I said they have always covered our claims this year alone over £11000 so I have no trouble in highly recommending Pet Plan Reviewed on: 25th August 2021
Dave Woods's avatar
Dave Woods

Outstanding

5
Friendly, knowledgeable, helpful, professional and reassuring Reviewed on: 25th August 2021
Jo's avatar
Jo

Put pets first

5
We lost our much loved dog recently.pet plan were considerate very helpful and prompt with all the payments.we were so impressed we have insured our new dog with them.that says it all Reviewed on: 25th August 2021
Thomas Jackson's avatar
Thomas Jackson

The best

5
This is the most reliable and customer focussed company I have dealt with. Reviewed on: 25th August 2021
Rachel's avatar
Rachel

Brilliant service

5
My dog has an on going skin issues (atopy) and is a regular visitor to the vets requiring constant treatment to keep him in good order. Without Petplan there is no way I could have afforded all the required treatment Rodney needs and I am so grateful I have never ever had any queries from Petplan! Thank you Reviewed on: 25th August 2021
Sarah Butcher's avatar
Sarah Butcher

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