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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
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1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

CLASS

5
I used to have a dog before that was covered by pet plan and everything was so simple to access when you did need to claim Reviewed on: 17th August 2021
Alison king 's avatar
Alison king

Petplan new customer review.

5
The whole application was straight forward. Reviews that I have read persuaded me to join Petplan. Reviewed on: 17th August 2021
Jayne Wells-Joyce's avatar
Jayne Wells-Joyce

Wonderful support

5
Setting up my policy was so easy and the person I spoke to was very patient and helpful. He talked me through the whole process and answered my questions thoroughly and professionally. Reviewed on: 17th August 2021
Mrsm's avatar
Mrsm

EXCELLENT SERVICE

5
pay quick and efficient very happy with service provided Reviewed on: 17th August 2021
Joannie Herriot 's avatar
Joannie Herriot

Quick and easy claims

5
Whilst quite expensive it is easy to deal with pet plan and they are very efficient dealing with claims. Reviewed on: 17th August 2021
Lesley Denham's avatar
Lesley Denham

Great insurer

5
I have insured my cat with Petplan and this year the bit was really ill. Petplan worked directly with my vet and I did not have to worry about the financial cost. In addition at the time of renewal, the monthly cost increase has been perfectly ok. This is the peace of mind and support I look for in an insurer. Highly recommended. Reviewed on: 17th August 2021
corinne caumartin's avatar
corinne caumartin

They have never let me down

5
I have been using pet plan for insurance for over 10 years now, Every claim I have submitted they have covered, this has left me feeling confident and safe knowing my pets can receive the best care out there. I always recommend pet plan to anyone I meet. Reliable, honest, helpful and peace of mind. Thank you Reviewed on: 17th August 2021
Ali Coombes's avatar
Ali Coombes

Amazing service

5
Always quick to respond to claims which is reassuring when your pet is unwell. Reviewed on: 16th August 2021
Christina 's avatar
Christina

Just Brilliant

5
I have had Petplan for all my pets. They have been brilliant with all if them. Insurance with Petplan gives me reassurance when things go wrong. Reviewed on: 16th August 2021
Susan Klincewicz's avatar
Susan Klincewicz

Experience

5
Esta has always been looked after Reviewed on: 16th August 2021
Amanda bright's avatar
Amanda bright

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