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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Value for money

5
Quick turn around on claims..good value for money... Reviewed on: 17th August 2021
Jeanette Groom's avatar
Jeanette Groom

Very helpful

4
Patience in assisting us make the right choices for us and our puppy. Thank you! Reviewed on: 17th August 2021
Susan's avatar
Susan

Great Pet Insurance/Service

5
I had to make three claims since having my 15month old Cockapoo puppy, no issues… Petplan are fast, great communication and I’d use again and again Reviewed on: 17th August 2021
Leanne darby's avatar
Leanne darby

Best pet insurance provider

5
Easy to claim, fantastic customer service, what else do you need from a pet insurance provider? Reviewed on: 17th August 2021
Katalin Bera's avatar
Katalin Bera

always so help and patient with me.

5
when I called the staff was so help full .I suffer frim anxiety and dyslexia .The was so kind and talked to me slowly and let me take my time. I would recommend pet plan to and my friends and family and work clients. thank you so much for a great service. Reviewed on: 17th August 2021
Emma berry's avatar
Emma berry

Amazing

5
They have been absolutely amazing with my Labrador for the last 9 years, he’s been poorly a lot lately with him getting older and having 4 different conditions this year and they been there so much for him. I highly recommend Petplan. Reviewed on: 17th August 2021
Hils's avatar
Hils

Petplan have always been there!

5
Having pet insurance with Petplan gives you reassurance that you can help your pet when they need it without having to panic. They have always been professional, kind, helpful, supportive and take over the claim process with your vet so you don't have to worry, just concentrate on your beloved pet Reviewed on: 17th August 2021
Mia Pillinger's avatar
Mia Pillinger

Great cover

5
Great reliable cover - have only claimed once in three years but the claim was dealt with quickly and efficiently which is what you want especially when your beloved pet is poorly. Reviewed on: 17th August 2021
Chris Atkins's avatar
Chris Atkins

No hassle service with friendly agents

5
The agent I spoke to was very helpful & assisted me with my requirements completely Reviewed on: 17th August 2021
Ann's avatar
Ann

CLASS

5
I used to have a dog before that was covered by pet plan and everything was so simple to access when you did need to claim Reviewed on: 17th August 2021
Alison king 's avatar
Alison king

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