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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Brilliant to deal with

5
Excellent customer service, great value in their packages. Cannot fault it at all Reviewed on: 17th August 2021
Shaz's avatar
Shaz

Choice of cover available

5
Flexibility is important as circumstances can change frequently Reviewed on: 17th August 2021
Graeme Lobban's avatar
Graeme Lobban

Value for money

5
Quick turn around on claims..good value for money... Reviewed on: 17th August 2021
Jeanette Groom's avatar
Jeanette Groom

Very helpful

4
Patience in assisting us make the right choices for us and our puppy. Thank you! Reviewed on: 17th August 2021
Susan's avatar
Susan

Great Pet Insurance/Service

5
I had to make three claims since having my 15month old Cockapoo puppy, no issues… Petplan are fast, great communication and I’d use again and again Reviewed on: 17th August 2021
Leanne darby's avatar
Leanne darby

Best pet insurance provider

5
Easy to claim, fantastic customer service, what else do you need from a pet insurance provider? Reviewed on: 17th August 2021
Katalin Bera's avatar
Katalin Bera

always so help and patient with me.

5
when I called the staff was so help full .I suffer frim anxiety and dyslexia .The was so kind and talked to me slowly and let me take my time. I would recommend pet plan to and my friends and family and work clients. thank you so much for a great service. Reviewed on: 17th August 2021
Emma berry's avatar
Emma berry

Amazing

5
They have been absolutely amazing with my Labrador for the last 9 years, he’s been poorly a lot lately with him getting older and having 4 different conditions this year and they been there so much for him. I highly recommend Petplan. Reviewed on: 17th August 2021
Hils's avatar
Hils

Petplan have always been there!

5
Having pet insurance with Petplan gives you reassurance that you can help your pet when they need it without having to panic. They have always been professional, kind, helpful, supportive and take over the claim process with your vet so you don't have to worry, just concentrate on your beloved pet Reviewed on: 17th August 2021
Mia Pillinger's avatar
Mia Pillinger

Great cover

5
Great reliable cover - have only claimed once in three years but the claim was dealt with quickly and efficiently which is what you want especially when your beloved pet is poorly. Reviewed on: 17th August 2021
Chris Atkins's avatar
Chris Atkins

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