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Petplan: Pet insurance reviews

4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Murphy

5
Brilliant company, very helpful staff and well worth the money. Reviewed on: 18th August 2021

Pet Plan Perfection

5
I like the fact I can submit my claim online and the payments are processed really quickly. Reviewed on: 18th August 2021

Simply the Best

5
The best pet insurance with friendly, knowledgeable and helpful staff to guide you through queries and claims. Quick payouts make it a pleasure to deal with Petplan. Reviewed on: 18th August 2021

A no brainier!

5
Easy to deal with online claim forms. Very pleasant and efficient agents, I am more than happy. Reviewed on: 18th August 2021

Amazing service

5
Always receive great service and nothing is too much hassle for them. Reviewed on: 18th August 2021

Best provider

5
I have had had plans with all my pets, never had issues with them and defo recommend ! Reviewed on: 17th August 2021

Great service

5
Took out insurance for our dog four years ago. Always very good efficient service. Reviewed on: 17th August 2021

Good plan

5
can't fault petplan,so far not had to use it but it's just peace of mind that I have it as didn't get a pet insurance with my precious dog and was ill and wish I did but now I made sure i did with my new dog Reviewed on: 17th August 2021

Happy with the service

5
We have been pleased with the service when we have had to use it. Renewing is easy. Reviewed on: 17th August 2021

Excellent

5
Excellent service, cannot fault them and they are really helpful Reviewed on: 17th August 2021

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