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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
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1%
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0%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Pet Plan Perfection

5
I like the fact I can submit my claim online and the payments are processed really quickly. Reviewed on: 18th August 2021
Nadine Ball's avatar
Nadine Ball

Simply the Best

5
The best pet insurance with friendly, knowledgeable and helpful staff to guide you through queries and claims. Quick payouts make it a pleasure to deal with Petplan. Reviewed on: 18th August 2021
M-Lou's avatar
M-Lou

A no brainier!

5
Easy to deal with online claim forms. Very pleasant and efficient agents, I am more than happy. Reviewed on: 18th August 2021
clint_brown_1@hotmail.com's avatar
[email protected]

Amazing service

5
Always receive great service and nothing is too much hassle for them. Reviewed on: 18th August 2021
rowena.zuckerman@icloud.com's avatar
[email protected]

Best provider

5
I have had had plans with all my pets, never had issues with them and defo recommend ! Reviewed on: 17th August 2021
Khensby 's avatar
Khensby

Great service

5
Took out insurance for our dog four years ago. Always very good efficient service. Reviewed on: 17th August 2021
Peter's avatar
Peter

Good plan

5
can't fault petplan,so far not had to use it but it's just peace of mind that I have it as didn't get a pet insurance with my precious dog and was ill and wish I did but now I made sure i did with my new dog Reviewed on: 17th August 2021
cg's avatar
cg

Happy with the service

5
We have been pleased with the service when we have had to use it. Renewing is easy. Reviewed on: 17th August 2021
Ruth Davies's avatar
Ruth Davies

Excellent

5
Excellent service, cannot fault them and they are really helpful Reviewed on: 17th August 2021
MDuarte's avatar
MDuarte

Brilliant to deal with

5
Excellent customer service, great value in their packages. Cannot fault it at all Reviewed on: 17th August 2021
Shaz's avatar
Shaz

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