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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
Read all reviews Write a review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Top Notch company!

5
Claims were made very easily, the staff are very understanding and were very helpful when asked to freeze my payments, and to change the direct debit date as I had changed to a new job, and my payday was no longer on the same day that my direct debit was. Reviewed on: 18th August 2021
Jason Foster's avatar
Jason Foster

Very Happy

5
Very quick to refund vet bills and lovely staff when I needed to advise the passing of my Dog Very happy with the service all around Reviewed on: 18th August 2021
Karn's avatar
Karn

A really good value and professional service

5
We've been very pleased with the service we've received so far. It's all very straight forward to use. Reviewed on: 18th August 2021
Philip Bates's avatar
Philip Bates

Easy and Friendly Process

5
I signed up for the kitten package which included 4 weeks free pet insurance. The communication was excellent and the friendly operator when seeking quotes for petplan was exemplary. The process was simple and would highly recommend. Reviewed on: 18th August 2021
Fiona McDonald's avatar
Fiona McDonald

Murphy

5
Brilliant company, very helpful staff and well worth the money. Reviewed on: 18th August 2021
Jennifer Harmer's avatar
Jennifer Harmer

Pet Plan Perfection

5
I like the fact I can submit my claim online and the payments are processed really quickly. Reviewed on: 18th August 2021
Nadine Ball's avatar
Nadine Ball

Simply the Best

5
The best pet insurance with friendly, knowledgeable and helpful staff to guide you through queries and claims. Quick payouts make it a pleasure to deal with Petplan. Reviewed on: 18th August 2021
M-Lou's avatar
M-Lou

A no brainier!

5
Easy to deal with online claim forms. Very pleasant and efficient agents, I am more than happy. Reviewed on: 18th August 2021
clint_brown_1@hotmail.com's avatar
[email protected]

Amazing service

5
Always receive great service and nothing is too much hassle for them. Reviewed on: 18th August 2021
rowena.zuckerman@icloud.com's avatar
[email protected]

Best provider

5
I have had had plans with all my pets, never had issues with them and defo recommend ! Reviewed on: 17th August 2021
Khensby 's avatar
Khensby

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