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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Brilliant

5
All staff are so easy and helpful when needed. Nothing is ever too much trouble. Such a good service and peace of mind for me and my pet. Reviewed on: 19th August 2021
Chloe Allman's avatar
Chloe Allman

Always helpful and paid my claims without issue.

5
My 2 dogs were insure with pet plan, longest 11 years. When Charlie needed surgery, an MRI scan, a biopsy on a lump in his spine. And emergency vet visits this was all covered. Their web chat helped with any concerns and queries. Likewise their helpful guides have helped me train my new puppy and given me lots of advice about things I had forgotten. I wouldn't recommend anyone else. Reviewed on: 19th August 2021
Kris Palmer's avatar
Kris Palmer

Hollys treatment

5
Holly has had ongoing treatment for the past 3 years i have always been happy and the team are friendly Reviewed on: 19th August 2021
Carolyne Burton's avatar
Carolyne Burton

Fast claim

5
So easy. I did nothing but give my vet their details. Very stress free if you have a poorly pet Reviewed on: 18th August 2021
Amy's avatar
Amy

Great cover

5
Our puppy was only a few months old when she unfortunately fell ill,, Pet Plan were fantastic from start to finish Reviewed on: 18th August 2021
Nicky Osborn's avatar
Nicky Osborn

Best company by far

5
Always the best and definitely the best insurance company for pets by along way Reviewed on: 18th August 2021
Dale Covell's avatar
Dale Covell

Leila

5
What a brilliant company to deal with, they are 2nd to none I would recommend them100% Reviewed on: 18th August 2021
Maureen Ann Sutcliffe's avatar
Maureen Ann Sutcliffe

Friendly

5
Friendly girl sorting out my new policy Reviewed on: 18th August 2021
Michelle's avatar
Michelle

Quick and efficient

5
We have had to claim twice on the policy, once when our dog was unfortunately knocked down by a car and once for a dermatitis he developed. Petplan have been brilliant to deal with and paid out quickly removing the stress- particularly following the car accident. Reviewed on: 18th August 2021
lcjohnston21@outlook.com's avatar
[email protected]

1st rate Insurance Company.

5
Excellent, respectful, empathetic and no-quibble service. Reviewed on: 18th August 2021
Gillean Parker's avatar
Gillean Parker

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