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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Amazing company and wouldn't go anywhere else!!!

5
I have been with Petplan with all my pets and would recommend them to anyone. Really good customer service and if you do need to make a claim there really quick with this service!!! Reviewed on: 5th August 2021
Keelie's avatar
Keelie

10 out of 10

5
Pet plan have always delivered a 5 star service when my dogs have been poorly. I always recommend the life time policy to people with animals. I have never been let down by pet plan. Thank you. Reviewed on: 5th August 2021
kai lewis b's avatar
kai lewis b

Peace of mind

5
Linked to my vets so when my cat got injured I didn't have to worry about bills, or making claims just looking after my recovering cat Reviewed on: 5th August 2021
Cheryl's avatar
Cheryl

Easy and reliable

5
Thank you pet plan for making claiming so simple! It takes off so much stress. Reviewed on: 5th August 2021
Liv's avatar
Liv

Pet Perfect!

5
Had so many dogs and cats and insured them through Petplan always. Some have needed their help many times and one or two longterm. Never had hassle aith the claims and fairly prompt pay out. Feel reassured and more confident with this company than any other else. Reviewed on: 5th August 2021
Julie Smith's avatar
Julie Smith

Best animal insurance company

5
Alway given excellent service. We have 3 animals insured with Petplan and give us great reassurance when our animals need care from our vets. Reviewed on: 5th August 2021
Diane Watts's avatar
Diane Watts

Wonderful Customer Service

5
PetPlan's customer service representives are a real credit to them. While everything can be done, simply online via My Petplan, sometimes you just need to talk to someone when your pet is suffering and you need help to understand what to do next, like setting up a claim. Reviewed on: 5th August 2021
Kimmy B's avatar
Kimmy B

Excellent service very quick with claims amazing

5
Amazing best pet insurance very helpful and friendly can’t fault them Reviewed on: 5th August 2021
Vicky Thewlis's avatar
Vicky Thewlis

Excellent No Fuss Pet Cover

5
I have used Pet Plan for 5 years and have added 2 additional plans during this time. I wouldn't move insurer as unfortunately, due to health conditions and an accident caused by a parks negligence, I have and continue to use Pet Plan throughout the years. Not only have they covered the accident but continue to cover the health conditions with no fuss and no delays. They are so quick to respond, provide constant communication throughout and resolve within a couple of weeks. The payments are fair and if you take the life cover, payments remain the same unlike most insurance companies - the more you claim, the more they increase the payments but Pet Plan do not do this. Most insurance companies have hidden costs or admin and additional costs on top of your excess - Pet Plan also do not do this. I mostly use the online portal to make my claims now which is so easy to use but if I have ever had to call them, they are all friendly and helpful. Would not change insurance company and have used many in the past so I can compare. Would highly recommend Pet Plan and cant thank them enough for their continued help and support for my hairy kids. Reviewed on: 5th August 2021
Lauren Hammond's avatar
Lauren Hammond

ResPEcT

4
Good customer service and easy to use pet portal.. Reviewed on: 5th August 2021
Steve's avatar
Steve

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