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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Best pet insurer without a doubt,

5
Takes all the stress and worry out of expensive vet bills. Total peace of mind Reviewed on: 5th August 2021
Tash Beckett's avatar
Tash Beckett

Fantastic Service

5
Petplan always give excellent service when dealing with claims. They pay my vet direct Reviewed on: 5th August 2021
Michael 's avatar
Michael

Excellent customer care

5
Everything is very simple and tailored to your own pet. I've found everything to be very accommodating and simple when claiming. Reviewed on: 5th August 2021
Fiona Elder's avatar
Fiona Elder

Wouldn't use anyone else, petplan is the best.

5
Been great for our last pet,so used them again for our new dog, never a quibble with petplan, simply the best. Reviewed on: 5th August 2021
Andrew Livesey's avatar
Andrew Livesey

Competitive price!

5
It’s a competitive premium and a comprehensive policy with lots of useful features, does all I need in a pet dog policy. Eric’s happy with it anyway (he actually hasn’t read the small print!) but hopefully we’ll never find out how good the service is…referred through Pets At Home, I’m happy with it too. Reviewed on: 5th August 2021
John's avatar
John

Amazing company and wouldn't go anywhere else!!!

5
I have been with Petplan with all my pets and would recommend them to anyone. Really good customer service and if you do need to make a claim there really quick with this service!!! Reviewed on: 5th August 2021
Keelie's avatar
Keelie

10 out of 10

5
Pet plan have always delivered a 5 star service when my dogs have been poorly. I always recommend the life time policy to people with animals. I have never been let down by pet plan. Thank you. Reviewed on: 5th August 2021
kai lewis b's avatar
kai lewis b

Peace of mind

5
Linked to my vets so when my cat got injured I didn't have to worry about bills, or making claims just looking after my recovering cat Reviewed on: 5th August 2021
Cheryl's avatar
Cheryl

Easy and reliable

5
Thank you pet plan for making claiming so simple! It takes off so much stress. Reviewed on: 5th August 2021
Liv's avatar
Liv

Pet Perfect!

5
Had so many dogs and cats and insured them through Petplan always. Some have needed their help many times and one or two longterm. Never had hassle aith the claims and fairly prompt pay out. Feel reassured and more confident with this company than any other else. Reviewed on: 5th August 2021
Julie Smith's avatar
Julie Smith

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