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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Fantastic

5
Fantastic insurance company, that has given me peace of mind with my two Pugs! PetPlan has always dealt with my claims promptly, the staff have always been very caring and understanding and make things easy so I can concentrate on caring for my furbabies I would recommend this company over any other. Reviewed on: 7th August 2021
Mary's avatar
Mary

So helpful

5
It has been a very difficult and expensive 6 months for my ageing dog with operations and new diagnoses. Pet plan have assisted me and reassured me throughout my ordeal. Absolutely amazing service received by myself. Reviewed on: 7th August 2021
Christine Featherstone's avatar
Christine Featherstone

Superb

5
My 20mth old cat Muffin developed a blocked bladder which left untreated could have been fatal. He was in hospital twice (St George's in Wolverhampton) and had a number of procedures including two general anaesthetics. My Vets dealt directly with PetPlan so no additional stress for me in filling out forms. A number of claims were made throughout his illness. Initially Petplan emailed me for some additional information about Muffin (he was a rescue cat). Despite this the claim was closed within 4 days of them receiving it. The others were within 2 days. The running claim total was close to £4800 but this was no issue for them. Such prompt service from them. I would totally recommend them to anyone looking for Gold Standard Pet Insurance. For info Muffin has Ultimate Cover for life. Fantastic! It's really good to know my boy is well protected. Thank you Petplan! Sally Hutchison Reviewed on: 7th August 2021
Sally Hutchison's avatar
Sally Hutchison

PetPlan is Perfect!

5
With PetPlan there is never a problem when making a claim. Payment is made promptly without any hassle or queries. I would highly recommend PetPlan to everyone who has a pet! Reviewed on: 7th August 2021
Toni Sharpe's avatar
Toni Sharpe

Excellent service

5
My dog has an ongoing lifetime condition. I am so glad I am with Petplan who have taken away the stress of claiming which I do often. Never had any disputes and they have always paid quickly Reviewed on: 6th August 2021
Jem's avatar
Jem

Very Impressed with my policy

5
I've had my policy from PetPlan for 2 yrs and thankfully I haven't had to make a claim. But I know that I'll be looked after if I did. Reviewed on: 6th August 2021
J Murphy's avatar
J Murphy

Petplan is the best

5
When our dog pickles had spinal surgery petplan sent us a card and super cosy soft bed for him as a get well present, such a kind thing to do. They have always been helpful over the phone and I highly recommend. Reviewed on: 6th August 2021
tweedyharris@hotmail.com's avatar
[email protected]

A brilliant insurance company

5
Without Petplan my cat would not be with us today. They have been absolutely fabulous. Reviewed on: 6th August 2021
Philip Tye's avatar
Philip Tye

Would Recommend

5
The process to claim was straightforward and efficient, which really helps at a stressful time. Reviewed on: 6th August 2021
Linda's avatar
Linda

Peace of mind

5
Life is easy with petplan they help you through the ups and downs of your animals I've been with them for nearly 10+ years never had any problems with them and because of my experience with them I choose to continue having them as my pet insurance cover I often see some policies that are cheaper but you can't beat petplan for their services Reviewed on: 6th August 2021
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Helen Barrowclough

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