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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Excellent service

5
My dog has an ongoing lifetime condition. I am so glad I am with Petplan who have taken away the stress of claiming which I do often. Never had any disputes and they have always paid quickly Reviewed on: 6th August 2021
Jem's avatar
Jem

Very Impressed with my policy

5
I've had my policy from PetPlan for 2 yrs and thankfully I haven't had to make a claim. But I know that I'll be looked after if I did. Reviewed on: 6th August 2021
J Murphy's avatar
J Murphy

Petplan is the best

5
When our dog pickles had spinal surgery petplan sent us a card and super cosy soft bed for him as a get well present, such a kind thing to do. They have always been helpful over the phone and I highly recommend. Reviewed on: 6th August 2021
tweedyharris@hotmail.com's avatar
[email protected]

A brilliant insurance company

5
Without Petplan my cat would not be with us today. They have been absolutely fabulous. Reviewed on: 6th August 2021
Philip Tye's avatar
Philip Tye

Would Recommend

5
The process to claim was straightforward and efficient, which really helps at a stressful time. Reviewed on: 6th August 2021
Linda's avatar
Linda

Peace of mind

5
Life is easy with petplan they help you through the ups and downs of your animals I've been with them for nearly 10+ years never had any problems with them and because of my experience with them I choose to continue having them as my pet insurance cover I often see some policies that are cheaper but you can't beat petplan for their services Reviewed on: 6th August 2021
Helen Barrowclough's avatar
Helen Barrowclough

Excellent service

5
Brilliant customer service and very king on the phone Reviewed on: 6th August 2021
Sarah's avatar
Sarah

best pet plan ever

5
Easy to sign up, very helpful. Our dog got sick and pet plan covered it all with no hassle. Reviewed on: 6th August 2021
Steve Cane's avatar
Steve Cane

Fantastic service.

5
Really easy straight forward company. Help and advice always available. Reviewed on: 6th August 2021
trina smith's avatar
trina smith

not the cheapest but the best

5
I have used several companies in the past, but with pet plan they care and settle claims quickly . No quibble Reviewed on: 6th August 2021
KT's avatar
KT

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