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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Superb Pet Insurance

5
Unfortunately since soon after I got my dog Sam, he has had both chronic and acute conditions. I have never had any problems with Petplan paying out insurance. Pleasant and helpful staff. Highly recommended by me and Sam. Reviewed on: 4th August 2021
Yvonne 's avatar
Yvonne

So far so good

5
To date I have not had to use you however I love your keeping in touch and offering me great advice for varying issues. Thanks Reviewed on: 4th August 2021
Linda Watt's avatar
Linda Watt

Good service

5
I’m really happy with the service provided by PetPkan. Really fast, any issues. All good and easy Reviewed on: 4th August 2021
mmisa1809@gmail.com's avatar
[email protected]

Star loves pet plan

5
I love having security if Star needs a vet for her well being Reviewed on: 4th August 2021
Margaret Turnbull's avatar
Margaret Turnbull

Helpful and professional

5
Very happy with petplan. They have always been very very polite and helpful and dealt with my claims very efficiently. Reviewed on: 4th August 2021
Aara's avatar
Aara

Pet plan review

5
The only pet insurance you will ever need. Reviewed on: 4th August 2021
Joshua Canham's avatar
Joshua Canham

Confidence

5
Policy cover provides the confidence we need for covert for Phoebe. Reviewed on: 4th August 2021
Paul Tolley's avatar
Paul Tolley

Purrfect

5
Really quick salt dealing with claims and helpful when wanting information Reviewed on: 4th August 2021
Claire 's avatar
Claire

Great service

4
Great feedback from pet plan. They helped with my struggles of re-occur payments due to Covid hitting us! They rescheduled payments with no late payment fee… Reviewed on: 4th August 2021
Nicole Sinead's avatar
Nicole Sinead

Excellent, paid up straight away.

5
My dog has been diagnosed with an enlarged heart and is in need of daily medication you helped with the cost of the investigations and the medication. Reviewed on: 4th August 2021
john Haes's avatar
john Haes

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