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Petplan: Pet insurance reviews

4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Excellent, paid up straight away.

5
My dog has been diagnosed with an enlarged heart and is in need of daily medication you helped with the cost of the investigations and the medication. Reviewed on: 4th August 2021

Review

5
No problems to claim. Hassle free Reviewed on: 4th August 2021

Caring

5
A compassionate plan for Iris. Thank you so much! Reviewed on: 4th August 2021

Great pet insurance

4
A very good pet insurance and easy to understand and policy explained and laid out well Reviewed on: 4th August 2021

excellent service

5
I have three policies with Petplan recently have had to make two big claims Petplan paid both, the process was easy, freindly very helpful staff I cant recommend them enough. Reviewed on: 4th August 2021

Brill

5
Very easy to get plants I love my cat very much so I wanted cover for him Reviewed on: 4th August 2021

Simple process to claim

5
Our puppy has had a few issues which meant the vets fees added very quickly. The claim process was so simple and straightforward, no stress at all. It’s also great to get a monthly update relevant to your pet and advice on different conditions. Reviewed on: 4th August 2021

Excellent insurance

5
Best price about for my dog been with them since got my wee dog Reviewed on: 4th August 2021

I believe Petplan are the best.

5
So far I have not claimed for my current dog but I have in the past for my first dog they were excellent. Reviewed on: 4th August 2021

Great cover

5
Brilliant cover excellent customer service and it's so quick and easy to make a claim brilliant Reviewed on: 3rd August 2021

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