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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Never had any problems with Petplan

5
I’ve had Petplan for 7yrs now and never had any problems with them with making a claim or if I had a question they answered it very clearly Reviewed on: 3rd August 2021
Lisa Turnbull's avatar
Lisa Turnbull

Excellent service

5
Pet plan work together with our vet and any claims are dealt with through the vet via pet plan easy and simply Reviewed on: 3rd August 2021
james Ramsay 's avatar
james Ramsay

sorted

5
never have any problems with pet plan and they make it so easy. Reviewed on: 3rd August 2021
John Shine's avatar
John Shine

The whole package

5
Really impressed by the service petplan provides, especially after the negative press about pet insurance Reviewed on: 3rd August 2021
Jo's avatar
Jo

A company you can trust

5
Never been let down. No excuses not to pay. Always quick with claims. Reviewed on: 3rd August 2021
Keith's avatar
Keith

Real good service

5
I have just joined petplan and already having a real positive to this company so helpful over the telephone thanks petplan Reviewed on: 3rd August 2021
Eileen matthews's avatar
Eileen matthews

Best Dog Insurance

5
No hassle, quick and easy. Friendly staff, and most importantly when Charlie had to have both hips replaced the vast majority of the stress was reduced by not worry about the claim. This gave us the extra energy and time to do the most important thing and get Charlie fit and well to live his best life which is playing ball Reviewed on: 3rd August 2021
Bethan's avatar
Bethan

Excellent service

5
I’ve always insured my pets with pet plan and wouldn’t have it any other way, their customer service is beyond excellent and I’ve never had any issues with payments or disputed claims. Reviewed on: 3rd August 2021
carman.hannah@yahoo.co.uk's avatar
[email protected]

Really caring customer service operators

5
i lost my springer spaniel last year and the customer services was second to none. Really respectful when talking to me about him and informing me of parts of the policy i wasn't aware of like i could claim the cost of Paddy back. I just felt supported by them through the whole process of informing them he was at the vets, through to claiming against the policy and the after care. Reviewed on: 3rd August 2021
joy's avatar
joy

First class Pet Insurance

5
Pet Plan have always provided us with the best service when our dog has needed treatment. This has taken away any additional stress dealing with vet bills, so we can concentrate on our dogs health. Minimum paperwork as they work directly with vet practice. Reliable and efficient. Reviewed on: 3rd August 2021
Egg1's avatar
Egg1

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