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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Really helpful and positive

5
From the start it was great to be speaking to a person who was really helpful and didn’t push for a hard sell but was open and honest about what services were provided. Reviewed on: 31st July 2021
JohnnyTs hoomin's avatar
JohnnyTs hoomin

Only pet insurance I would use

4
Petplan were they kind when my previous cat passed away Reviewed on: 31st July 2021
emma best's avatar
emma best

Outstanding Pet Insurers

5
Petplan are an amazing insurer. They offer a superb service giving great support/understanding when your pet (family member) is facing the most difficult of times. I wouldn’t insure my pets with anyone else! Reviewed on: 31st July 2021
Karen Stacey's avatar
Karen Stacey

Always a first class service

5
Sadly I have had a make a couple of claims on my dogs over the years and Petplan have always been sympathetic, efficient and payed my vets directly really quickly which takes a huge amount of stress away from an already difficult situation. Wouldn't have my dogs insured with anyone else! Thank you Petplan! Reviewed on: 31st July 2021
Kati Sheerman's avatar
Kati Sheerman

Best provider around

5
I cannot recommend Petplan enough. I've found them to be extremely considerate, efficient and caring. First class service all round. Reviewed on: 31st July 2021
June Llewellyn's avatar
June Llewellyn

Have used for pet plan for 16years

5
I had a black short hair from RSPCA, I the later years she had many medical issues & had no complaints or problems with the continued claims made. Will be using agin for next cat. Reviewed on: 31st July 2021
Shelly Lay-flurrie's avatar
Shelly Lay-flurrie

best provider

5
never had any problems when put a claim in Reviewed on: 31st July 2021
Pat Kemp's avatar
Pat Kemp

Amazing customer service

5
I've been really happy with the service for the past several years. Reviewed on: 31st July 2021
Lisa O'Brien 's avatar
Lisa O'Brien

There when you need help

5
My last dog .snoop was well looked after and had all treatment required Reviewed on: 31st July 2021
Basil Rodway's avatar
Basil Rodway

Fantastic!

5
The best insurance company! Always pay my claims quick and efficiently. Easy claim process. Full update of the claim as it's being dealt with. Highly recommended. Reviewed on: 31st July 2021
Tracey James's avatar
Tracey James

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