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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Best all round!

5
I absolutely love using this company for my fur babies insurance. Not only is their website/plans/policy etc easy to navigate/use, but any problems or questions that I have, no matter how big or small are answered by a friendly, caring, knowledgeable and patient customer services team if I can’t find the information online. I feel that they really do care. I also love receiving the informative emails that are relevant to my dog. They really do make their policy holders and their pets feel like they matter. Reviewed on: 2nd August 2021
Mrs Delaney's avatar
Mrs Delaney

So easy!

5
Petplan make it really easy to understand your cover and to claim! They give really good coverage and I have peace of mind that whatever happens my pet can be taken care of. Reviewed on: 2nd August 2021
Ashley Jones's avatar
Ashley Jones

Fantastic and reliable

5
Feel so confident with petplan I had my last wee dog insured with them too unfortunately he passed away from gme petplan where amazing Reviewed on: 2nd August 2021
Clare Payne's avatar
Clare Payne

Quick payout / no fuss

5
We were in the middle of a 4 week Petplan trial period and my pet had to have emergency treatment costing over £1,000. Within a few days of submitting paperwork, the amount was reimbursed, no quibble. Naturally, I decided to take out a year policy. Staff are very considerate and always ask how my pet is doing, which is a nice touch. Thank you! Reviewed on: 2nd August 2021
P R's avatar
P R

Best pet insurance

5
Helpful caring and supportive .always there in times of need . Easy claims process. Reviewed on: 1st August 2021
Maggie Gallagher's avatar
Maggie Gallagher

Pet plan perfect

5
I saw an ad on tv , went on line and within minutes my baby daisy was covered, how quick and easy and now peace of mind Reviewed on: 1st August 2021
Joanne's avatar
Joanne

Quick to respond

5
The vet put in our claim with immediate response Reviewed on: 1st August 2021
Jeni Morgan's avatar
Jeni Morgan

So helpful and easy to set up

5
Really helpful when I contacted with an enquiry and to get the policy set up was very quick and simple. Reviewed on: 1st August 2021
M Johnson's avatar
M Johnson

Excellent

5
Excellent service , quick, hassle free , no quibble, compassionate, fair Reviewed on: 1st August 2021
Michelle's avatar
Michelle

Absolute peace of mind

5
Our last Lab, Jemma, had a number of medical issues from cancer to arthritis in later life as well a bladder issue, not once did Petplan query any our our claims so of course, with our new Lab puppy, we back to Petplan without hesitation. Keep up the great service please. Reviewed on: 1st August 2021
Robert Young's avatar
Robert Young

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