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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

New customer experience

5
Great advice and assistance when I have called about creating an account. Reviewed on: 30th July 2021
Anna Harvey's avatar
Anna Harvey

Easy Peasy

5
So easy to claim amazing service Reviewed on: 30th July 2021
Scarlett Williamson's avatar
Scarlett Williamson

The Best !

5
Always helpful and easy to claim Reviewed on: 30th July 2021
Sara's avatar
Sara

Great pet plan

5
Great company great service , always ready to help and very polite Reviewed on: 30th July 2021
Maggie's avatar
Maggie

Excellent service and cover

5
Petplan have always made us feel that with them behind us, our dog Molly will always be cared for. She was diagnosed with osteoarthritis and bilateral hip and elbow dysplasia in 2019 requiring quite major elbow surgery and long term support with medication and acupuncture etc.. and we have been covered by Petplan all the way. It really gives us peace of mind that we can be sure our dog is getting the best possible care for as long as possible. Reviewed on: 30th July 2021
Megan's avatar
Megan

Pay slightly more but know you're fully covered!

5
There are cheaper quotes out there, but they do not provide the same cover, read the small print, check what you're paying for, I'm with the best with Pet Plan. Reviewed on: 30th July 2021
Roberta McIntosh 's avatar
Roberta McIntosh

Great Service

5
Thankfully only made one claim and this was dealt with efficiently and professionally by Pet Plan. with no quibble. Many thanks you certainly get a vote from Amber and family Reviewed on: 30th July 2021
Linda Dickson's avatar
Linda Dickson

Never let me down

5
Have had Petplan insuring my pets for 23 years and they have always proceed my claim in line with my policy and in a timely fashion. They are not the cheapest but for pet insurance, they are certainly the best in my opinion. It is reassuring when your pet needs expensive care that Petplan deals with the claims promptly. Good good Petplan, keep up the good work. Reviewed on: 30th July 2021
Bev Hayes's avatar
Bev Hayes

Great company.

5
When my boy needed a biopsy pet plan paid up immediately. Reviewed on: 30th July 2021
Jane Reilly's avatar
Jane Reilly

I have had policies with Petplan for a number of years and they are always quick to support and deal with claims.

5
Our previous dog was attacked by another dog and Petplan paid all of our vets bills thus taking all of the trauma out of the incident! Reviewed on: 30th July 2021
suechambers1953@yahoo.co.uk's avatar
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