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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
Meir's avatar
Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Pay slightly more but know you're fully covered!

5
There are cheaper quotes out there, but they do not provide the same cover, read the small print, check what you're paying for, I'm with the best with Pet Plan. Reviewed on: 30th July 2021
Roberta McIntosh 's avatar
Roberta McIntosh

Great Service

5
Thankfully only made one claim and this was dealt with efficiently and professionally by Pet Plan. with no quibble. Many thanks you certainly get a vote from Amber and family Reviewed on: 30th July 2021
Linda Dickson's avatar
Linda Dickson

Never let me down

5
Have had Petplan insuring my pets for 23 years and they have always proceed my claim in line with my policy and in a timely fashion. They are not the cheapest but for pet insurance, they are certainly the best in my opinion. It is reassuring when your pet needs expensive care that Petplan deals with the claims promptly. Good good Petplan, keep up the good work. Reviewed on: 30th July 2021
Bev Hayes's avatar
Bev Hayes

Great company.

5
When my boy needed a biopsy pet plan paid up immediately. Reviewed on: 30th July 2021
Jane Reilly's avatar
Jane Reilly

I have had policies with Petplan for a number of years and they are always quick to support and deal with claims.

5
Our previous dog was attacked by another dog and Petplan paid all of our vets bills thus taking all of the trauma out of the incident! Reviewed on: 30th July 2021
suechambers1953@yahoo.co.uk's avatar
[email protected]

The best

5
We use Petplan for our own rabbits, and also Petplan Sanctuary for our rabbit hotel. In both cases there has never been one tiny issue when we have to claim. It is simple, we are trusted, and the greatest thing of all is the customer services. The people down the phone are the HEART and SOUL of the company and they are the reason I value petplan so much. Any question, any issue, there is a friendly voice to answer you. They're like nurses, not what you'd expect from an insurance company. Just lovely caring people. If Petplan ever make the mistake of removing this 'heart' they will see business decline! It's just a wonderful service, and a great balance between practical, easy, and friendly. Reviewed on: 30th July 2021
hywel Evans's avatar
hywel Evans

Excellent

5
Best choice I could have made. Never let me down over the years. Reviewed on: 30th July 2021
G B's avatar
G B

Not complicated

5
Easy insurance to understand. Not complicated like some. Staff very helpful and understanding. A great choice. Reviewed on: 30th July 2021
Lyndonrees101@gmail.com's avatar
[email protected]

Lifesavers- literally!

5
Pet Plan has been a literal life saver for our fur baby, Sidney. Sidney is nearly 6 years old and when he became seriously ill at 3 months we didn’t realise he would have a lifelong illness. With Pet Plan’s help we have been able to access specialist care and Pet Plan has supported us all the way. Without this help, Sidney would not have been able to get the emergency treatment. Reviewed on: 30th July 2021
marybradbury1@me.com's avatar
[email protected]

Brilliant service. Every time!

5
We would be lost without PetPlan. We’ve three cats all insured with them. One cat has an ongoing health condition and PP have always paid out and supported. For the monthly payments I would say PP are worth every penny for the peace of mind it gives us. Reviewed on: 30th July 2021
Laura Lee's avatar
Laura Lee

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