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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
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1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Responsive, caring and excellent

5
My puppy only 6 months old had a serious injury to his eye, I was a new pet mum and new to Petplan. I was impressed by the empathy, help and speediness of their response at this most difficult time. Monty the Shihtzu and I thank you so much for your care and professionalism. Reviewed on: 29th July 2021
Helen Ratley's avatar
Helen Ratley

excellent cover for peace of mind

5
Reliable, peace of mind, you can trust that Pet plan have it covered. When your pet is ill and difficult decisions need to be made, its good to know that your insurance company is reliable and consistent with it service and support. Reviewed on: 29th July 2021
Sharon's avatar
Sharon

Battersea Rescue Dog Branston

5
Covered Treatment Required for Branston my Battersea Rescue Dog in a speedy and efficient manner. Reviewed on: 29th July 2021
ANDREW EVZONA's avatar
ANDREW EVZONA

Happy

5
Very easy to set up a new policy for our new puppy Reviewed on: 29th July 2021
A Richardson's avatar
A Richardson

incredible as always

5
They are just the best. Always helpful and super friendly. We would recommend to everyone. Reviewed on: 29th July 2021
Lily Rolfe's avatar
Lily Rolfe

The best pet insurance company around

5
Petplan have always been reliable, proper insurance that you can trust to be open and clear about the cover you have. Peace of mind for my little one! Reviewed on: 29th July 2021
Nicola's avatar
Nicola

Trustworthy pet insurance that's prepared to go the extra mile

5
The only pet insurers I trust. The only one I have ever used. The only one that goes that extra mile for you when you need them. Reviewed on: 29th July 2021
L Waddington's avatar
L Waddington

Caring and helpful service.

5
Friendly, efficient, caring and very helpful service. Monthly newsletter is informative, fun and tailored to our pet. Reviewed on: 29th July 2021
Lesley Richardson's avatar
Lesley Richardson

Cheap, fair and lots of extras

5
Best value for money and their payout gives us a lot of confidence and relief. Reviewed on: 29th July 2021
James's avatar
James

Trusted service

5
Always a friendly service and quick, hassle free claims when needed. Reviewed on: 29th July 2021
Kate's avatar
Kate

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