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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
Meir's avatar
Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

The best pet insurance company around

5
Petplan have always been reliable, proper insurance that you can trust to be open and clear about the cover you have. Peace of mind for my little one! Reviewed on: 29th July 2021
Nicola's avatar
Nicola

Trustworthy pet insurance that's prepared to go the extra mile

5
The only pet insurers I trust. The only one I have ever used. The only one that goes that extra mile for you when you need them. Reviewed on: 29th July 2021
L Waddington's avatar
L Waddington

Caring and helpful service.

5
Friendly, efficient, caring and very helpful service. Monthly newsletter is informative, fun and tailored to our pet. Reviewed on: 29th July 2021
Lesley Richardson's avatar
Lesley Richardson

Cheap, fair and lots of extras

5
Best value for money and their payout gives us a lot of confidence and relief. Reviewed on: 29th July 2021
James's avatar
James

Trusted service

5
Always a friendly service and quick, hassle free claims when needed. Reviewed on: 29th July 2021
Kate's avatar
Kate

1st class service when you need them most

5
Petplan were excellent when we needed to claim under our lifetime policy. They have paid and supported our claim when our dog was diagnosed with lymphoma. They have paid the claims for nearly 2 years which meant we had our dog with us for more time than we ever thought. He recently fell out of remission and lymphoma returned, though planned to restart treatment that petplan would have supported unfortunately he was taken ill suddenly and we decided it was time to let him go. When we advised them if his passing they refunded us for the time left up to renewal which surprised me being that they had paid significant amounts on the claim. Throughout petplan are very easy to deal with, have great empathy and are fair and upfront and excellent insurer for all your pet needs. Reviewed on: 28th July 2021
Julie Branton's avatar
Julie Branton

Brilliant& customer service is brilliant!

5
I had signed up to today for my cat Charlie snd the support I had over the phone was brilliant! So supportive and helpful! Reviewed on: 28th July 2021
Chloe's avatar
Chloe

Pet insurance

5
Always pay out, easy to use online claim form, constant updates regarding claim. Thank you. Reviewed on: 28th July 2021
S's avatar
S

Great

5
Unreal pet insurance company the absolute best Reviewed on: 28th July 2021
Christopher Allan's avatar
Christopher Allan

Very good service

5
Top marks for dealing and payment Reviewed on: 28th July 2021
Sue's avatar
Sue

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