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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

1st class service when you need them most

5
Petplan were excellent when we needed to claim under our lifetime policy. They have paid and supported our claim when our dog was diagnosed with lymphoma. They have paid the claims for nearly 2 years which meant we had our dog with us for more time than we ever thought. He recently fell out of remission and lymphoma returned, though planned to restart treatment that petplan would have supported unfortunately he was taken ill suddenly and we decided it was time to let him go. When we advised them if his passing they refunded us for the time left up to renewal which surprised me being that they had paid significant amounts on the claim. Throughout petplan are very easy to deal with, have great empathy and are fair and upfront and excellent insurer for all your pet needs. Reviewed on: 28th July 2021
Julie Branton's avatar
Julie Branton

Brilliant& customer service is brilliant!

5
I had signed up to today for my cat Charlie snd the support I had over the phone was brilliant! So supportive and helpful! Reviewed on: 28th July 2021
Chloe's avatar
Chloe

Pet insurance

5
Always pay out, easy to use online claim form, constant updates regarding claim. Thank you. Reviewed on: 28th July 2021
S's avatar
S

Great

5
Unreal pet insurance company the absolute best Reviewed on: 28th July 2021
Christopher Allan's avatar
Christopher Allan

Very good service

5
Top marks for dealing and payment Reviewed on: 28th July 2021
Sue's avatar
Sue

Superb!

5
What a relief to deal with an insurance company that cares deeply about you and your pet and makes processing a claim such a pain free process… highly recommend! Reviewed on: 28th July 2021
Colin Anderson's avatar
Colin Anderson

Great service.

4
I have had 3 cats over 26 years, and have great care and service during that. Many thanks Reviewed on: 28th July 2021
David Rowlandson's avatar
David Rowlandson

Actually paid out without hassle - unbelievable

5
Rescued a new cat and after him being 'fixed' we were given temporary pet insurance for 14 days, well he cracked a tooth a couple of days later and they actually paid for his £500+ surgery to remove his tooth without any hassle. We've been customers every year since. Reviewed on: 28th July 2021
Alex Williams's avatar
Alex Williams

The very best

5
Our beautiful boy is on lifetime cover and we have had great service! Reviewed on: 28th July 2021
MaureenM's avatar
MaureenM

Best ever

5
Top insurer's no question recommended to everyone. Reviewed on: 28th July 2021
Jacqueline Garnett 's avatar
Jacqueline Garnett

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