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Petplan: Pet insurance reviews

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4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

First class company

5
Very professional and make it easy to understand Reviewed on: 28th July 2021
pendleburygerard@hotmail.com's avatar
[email protected]

Great policies

5
I've always used Petplan for all of my pets. The terms and conditions are very clear, the policies really are for life and they are quick to pay the claims. I've always found them to be fair. Reviewed on: 28th July 2021
Juliana Melia's avatar
Juliana Melia

Amazing

5
We have claimed a couple of times now for 2 of our rabbits. Petplan have always been helpfully and make taking our pets to the vets less stressful. Would 100% recommend petplan! Reviewed on: 27th July 2021
Beth Spicer's avatar
Beth Spicer

Best Insurance Out There

5
Great prices, never had an issue and they always deliver their promises. Reviewed on: 27th July 2021
Marrie Pearce's avatar
Marrie Pearce

Outstanding

5
Excellent customer service provided when setting up my dogs insurance. Great discount offered for veterinary practice staff members also. Reviewed on: 27th July 2021
Sinead's avatar
Sinead

There to help when it really counts

5
Comfort in knowing that whatever may happen to your furry friend during its lifetime that money is one less worry to have because Petplan has a policy to suit everyone. Great company and reliable. Reviewed on: 27th July 2021
laura's avatar
laura

No quibbles, they always pay out.

5
Our cat Mayhem has been unlucky with her health and we are so glad that we signed up with PetPlan when we first got her. This enables her to get the treatment she needs without any delay - and she's had a LOT! Last year it was lifesaving care as her bladder blocked after surgery to remove bladder stones which had been causing issues for a while now. Hospitalisation and surgery is not cheap, make sure you're covered and expect the unexpected! Reviewed on: 26th July 2021
Liv's avatar
Liv

Good Pet Insurance

4
I have petplan for my own pets, and from the companies available I believe I've made a good choice. Reviewed on: 26th July 2021
odandiee's avatar
odandiee

Great cover and customer service

4
I have insured my pets with PetPlan for over 10 years. The level of cover is clear and the customer service is always great. Reviewed on: 26th July 2021
Lynsay's avatar
Lynsay

They're always there when you need them

5
My rabbit stopped eating one morning. Only a year old. I took him to the vets where xrays, fluids, bloods and medications were all covered by petplan. Unfortunately he died of a ruptured stomach later that day but petplan allowed me to not have to worry about a large bill aswell as grieving. Reviewed on: 22nd July 2021
Kirsten Adam's avatar
Kirsten Adam

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