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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Brilliant& customer service is brilliant!

5
I had signed up to today for my cat Charlie snd the support I had over the phone was brilliant! So supportive and helpful! Reviewed on: 28th July 2021
Chloe's avatar
Chloe

Pet insurance

5
Always pay out, easy to use online claim form, constant updates regarding claim. Thank you. Reviewed on: 28th July 2021
S's avatar
S

Great

5
Unreal pet insurance company the absolute best Reviewed on: 28th July 2021
Christopher Allan's avatar
Christopher Allan

Very good service

5
Top marks for dealing and payment Reviewed on: 28th July 2021
Sue's avatar
Sue

Superb!

5
What a relief to deal with an insurance company that cares deeply about you and your pet and makes processing a claim such a pain free process… highly recommend! Reviewed on: 28th July 2021
Colin Anderson's avatar
Colin Anderson

Great service.

4
I have had 3 cats over 26 years, and have great care and service during that. Many thanks Reviewed on: 28th July 2021
David Rowlandson's avatar
David Rowlandson

Actually paid out without hassle - unbelievable

5
Rescued a new cat and after him being 'fixed' we were given temporary pet insurance for 14 days, well he cracked a tooth a couple of days later and they actually paid for his £500+ surgery to remove his tooth without any hassle. We've been customers every year since. Reviewed on: 28th July 2021
Alex Williams's avatar
Alex Williams

The very best

5
Our beautiful boy is on lifetime cover and we have had great service! Reviewed on: 28th July 2021
MaureenM's avatar
MaureenM

Best ever

5
Top insurer's no question recommended to everyone. Reviewed on: 28th July 2021
Jacqueline Garnett 's avatar
Jacqueline Garnett

First class company

5
Very professional and make it easy to understand Reviewed on: 28th July 2021
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