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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

There to help when it really counts

5
Comfort in knowing that whatever may happen to your furry friend during its lifetime that money is one less worry to have because Petplan has a policy to suit everyone. Great company and reliable. Reviewed on: 27th July 2021
laura's avatar
laura

No quibbles, they always pay out.

5
Our cat Mayhem has been unlucky with her health and we are so glad that we signed up with PetPlan when we first got her. This enables her to get the treatment she needs without any delay - and she's had a LOT! Last year it was lifesaving care as her bladder blocked after surgery to remove bladder stones which had been causing issues for a while now. Hospitalisation and surgery is not cheap, make sure you're covered and expect the unexpected! Reviewed on: 26th July 2021
Liv's avatar
Liv

Good Pet Insurance

4
I have petplan for my own pets, and from the companies available I believe I've made a good choice. Reviewed on: 26th July 2021
odandiee's avatar
odandiee

Great cover and customer service

4
I have insured my pets with PetPlan for over 10 years. The level of cover is clear and the customer service is always great. Reviewed on: 26th July 2021
Lynsay's avatar
Lynsay

They're always there when you need them

5
My rabbit stopped eating one morning. Only a year old. I took him to the vets where xrays, fluids, bloods and medications were all covered by petplan. Unfortunately he died of a ruptured stomach later that day but petplan allowed me to not have to worry about a large bill aswell as grieving. Reviewed on: 22nd July 2021
Kirsten Adam's avatar
Kirsten Adam

Friendly, quality service

5
Extremely helpful and caring for its customers. Helped smoothly transfer my grandma's plan over to myself when she passed away and her dog joined my family. Reviewed on: 20th July 2021
Gavin Walker's avatar
Gavin Walker

Personal experience

5
We had a great experience with pet plan when our cat needed ongoing treatment for kidney failure. They always paid for the claim and covered most of the vet bill cost which quickly added up! Reviewed on: 16th July 2021
Cat7's avatar
Cat7

Great service

5
Always had great experience with Petplan Reviewed on: 16th July 2021
Nadine Lawrence's avatar
Nadine Lawrence

Best By a Mile

5
Having heard lots of horror stories about best insurance companies I was terrified making the wrong choice when I got my puppy. But from the get go I couldn’t be happier. Reasonably priced and affordable. When my puppy was poorly and I needed support I was so scared of vet bills mounting up but making a claim could not have been made easier! Then being constantly kept updated was amazing. I would recommend to anyone who listened! Reviewed on: 16th July 2021
Jade's avatar
Jade

Great Customer Service

4
Great customer service! They reassured me and was able to answer all my questions. Reviewed on: 14th July 2021
Char's avatar
Char

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