Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
Read all reviews Write a review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Petplan Pet insurance reviews (2343)

They're always there when you need them

5
My rabbit stopped eating one morning. Only a year old. I took him to the vets where xrays, fluids, bloods and medications were all covered by petplan. Unfortunately he died of a ruptured stomach later that day but petplan allowed me to not have to worry about a large bill aswell as grieving. Reviewed on: 22nd July 2021
Kirsten Adam's avatar
Kirsten Adam

Friendly, quality service

5
Extremely helpful and caring for its customers. Helped smoothly transfer my grandma's plan over to myself when she passed away and her dog joined my family. Reviewed on: 20th July 2021
Gavin Walker's avatar
Gavin Walker

Personal experience

5
We had a great experience with pet plan when our cat needed ongoing treatment for kidney failure. They always paid for the claim and covered most of the vet bill cost which quickly added up! Reviewed on: 16th July 2021
Cat7's avatar
Cat7

Great service

5
Always had great experience with Petplan Reviewed on: 16th July 2021
Nadine Lawrence's avatar
Nadine Lawrence

Best By a Mile

5
Having heard lots of horror stories about best insurance companies I was terrified making the wrong choice when I got my puppy. But from the get go I couldn’t be happier. Reasonably priced and affordable. When my puppy was poorly and I needed support I was so scared of vet bills mounting up but making a claim could not have been made easier! Then being constantly kept updated was amazing. I would recommend to anyone who listened! Reviewed on: 16th July 2021
Jade's avatar
Jade

Great Customer Service

4
Great customer service! They reassured me and was able to answer all my questions. Reviewed on: 14th July 2021
Char's avatar
Char

Reliable and Quick

5
Claiming with Petplan is really easy and customer service have been great. I love the email updates as well. Reviewed on: 14th July 2021
Marie Isabelle's avatar
Marie Isabelle

Hassle free

5
Make a stressful time a bit easier by making it a quick and simple process Reviewed on: 14th July 2021
Renee 's avatar
Renee

Super duper

5
Easy to set up, friendly customer service and I have complete peace of mind should I ever need them Reviewed on: 14th July 2021
Melody schofield 's avatar
Melody schofield

Outstanding service to Owners and Veterinary Clinic

5
Easy to use insurance company and pay claims to your veterinary clinic quickly giving you peace of mind Reviewed on: 14th July 2021
Catherine Armstrong 's avatar
Catherine Armstrong

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill