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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Friendly, quality service

5
Extremely helpful and caring for its customers. Helped smoothly transfer my grandma's plan over to myself when she passed away and her dog joined my family. Reviewed on: 20th July 2021
Gavin Walker's avatar
Gavin Walker

Personal experience

5
We had a great experience with pet plan when our cat needed ongoing treatment for kidney failure. They always paid for the claim and covered most of the vet bill cost which quickly added up! Reviewed on: 16th July 2021
Cat7's avatar
Cat7

Great service

5
Always had great experience with Petplan Reviewed on: 16th July 2021
Nadine Lawrence's avatar
Nadine Lawrence

Best By a Mile

5
Having heard lots of horror stories about best insurance companies I was terrified making the wrong choice when I got my puppy. But from the get go I couldn’t be happier. Reasonably priced and affordable. When my puppy was poorly and I needed support I was so scared of vet bills mounting up but making a claim could not have been made easier! Then being constantly kept updated was amazing. I would recommend to anyone who listened! Reviewed on: 16th July 2021
Jade's avatar
Jade

Great Customer Service

4
Great customer service! They reassured me and was able to answer all my questions. Reviewed on: 14th July 2021
Char's avatar
Char

Reliable and Quick

5
Claiming with Petplan is really easy and customer service have been great. I love the email updates as well. Reviewed on: 14th July 2021
Marie Isabelle's avatar
Marie Isabelle

Hassle free

5
Make a stressful time a bit easier by making it a quick and simple process Reviewed on: 14th July 2021
Renee 's avatar
Renee

Super duper

5
Easy to set up, friendly customer service and I have complete peace of mind should I ever need them Reviewed on: 14th July 2021
Melody schofield 's avatar
Melody schofield

Outstanding service to Owners and Veterinary Clinic

5
Easy to use insurance company and pay claims to your veterinary clinic quickly giving you peace of mind Reviewed on: 14th July 2021
Catherine Armstrong 's avatar
Catherine Armstrong

Confidence, Professional, Trustworthy

5
Confidence, Professional, Trustworthy Reviewed on: 14th July 2021
Caroline Patterson's avatar
Caroline Patterson

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