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Petplan: Pet insurance reviews

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4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Easy to talk to

5
Lucky I haven’t had to do a claim yet but even with the renewal was so easy to do very friendly staff Reviewed on: 14th July 2021
Chelsea Imber's avatar
Chelsea Imber

First class pet insurance

5
We cannot fault PetPlan Insurance they have paid for all the cancer treatment our pug has needed over the last year. We are able to have PetPlan pay the vet directly which is a great bonus. It gives us peace of mind knowing we don't have to worry if our girl needs more or new treatments. Reviewed on: 14th July 2021
Sharon Chambers's avatar
Sharon Chambers

Trusted Insurer

5
Only made on claim but my vet did this and the communication to me on email was really good. Got both my dogs insured for last 3 years with Pet Plan. Reviewed on: 14th July 2021
fstanifo's avatar
fstanifo

Would always use pet plan

5
We would never use any other pet insurance company. Pet plan are by far the best. Reviewed on: 14th July 2021
Alicia Constance Corlett's avatar
Alicia Constance Corlett

Excellent Pet Insurers!

5
Milo has been insured with PetPlan since he was 4 months old. He is almost 3. He has had a few ailments which would have cost me a small fortune had I not been insured through PetPlan. PetPlan really does look after the pet and the owner. They process claims super fast and pay direct to the vet. I will stay with PetPlan for as long as I have Milo. They are the best in my opinion. Thank you. Reviewed on: 14th July 2021
Angelina Harding 's avatar
Angelina Harding

Amazing

5
Couldn’t recommend a better insurance company. The team are helpful and your animal is the focus of their care. If you speak to the team they always ask about your pet and they do everything they can to make sure you get a quick pay out and they do everything they can for you and your pet. Reviewed on: 14th July 2021
Leah Cadman's avatar
Leah Cadman

Excellent

5
I would definitely recommend petplan they are very good. Reviewed on: 14th July 2021
Rachel Ashfield's avatar
Rachel Ashfield

Great company

5
Always there when you need them and go help. Good prices and good communication Reviewed on: 14th July 2021
Megan Hayward 's avatar
Megan Hayward

Great customer service

5
The staff at pet plan have always been helpful even in difficult and distressing circumstances. Out of the different pet insurances I’ve used over the years, I have found their alway top rated Reviewed on: 13th July 2021
Karen Parkin's avatar
Karen Parkin

Best insurance

5
Petplan is for sure the best insurance you can get Reviewed on: 13th July 2021
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Anonymous

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