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Petplan: Pet insurance reviews

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4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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0%
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1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Thank you!

5
Petplan help us when we needed the most! Thank yoi that you are here for us and our pets. Reviewed on: 13th July 2021
Edita's avatar
Edita

Brilliant and never had problem with pay outs

5
Brilliant always pays out and never have an issue. They also keep you informed of your claim every step of they way. Never have to wait too long for the claim to be processed and paid. I highly recommend petplan 110% Reviewed on: 13th July 2021
Normanpants's avatar
Normanpants

Great insurance company

5
Both dog and cat insured with petplan, always paid put and not increased premiums for claiming- unlike other companies I have had experience with. Highly recommended. Reviewed on: 13th July 2021
Kirsty Illingworth's avatar
Kirsty Illingworth

Just brilliant!

5
As a first time horse owner and user of insurance, Petplan made it so simple and easy to understand. They cover such a wide variety of insurance and allow you to tailor the insurance to your horse and needs. They are sympathetic also for monthly payments, they understand that times can be tough and give you time to pay bills without being threatening. Definitely a long lasting relationship! Reviewed on: 13th July 2021
Mitsy's avatar
Mitsy

Life saver literally!

5
My dog Bruno had a very poorly leg...without pet plan I wouldn't have been able to afford his operation....he's like one of my children.....and let's be honest you can't put money on that! Reviewed on: 13th July 2021
Chelsea 's avatar
Chelsea

The support is always very important

5
We have a Coker spaniel that has multiple health and pet plan have always been very prompt and professional in dealing with the claim paying my vet directly Reviewed on: 13th July 2021
Christine 's avatar
Christine

Trustworthy

5
The company is trustworthy and not over priced. Just what an owner needs to take care of their special pet Reviewed on: 13th July 2021
Ena Handley's avatar
Ena Handley

Hassle-free insurance

5
We claimed once for Millie and it was paid out immediately. What could be better! Reviewed on: 13th July 2021
Marie Gray's avatar
Marie Gray

Great service

5
Great price and no issue with my claims Reviewed on: 13th July 2021
Lucy-Grace Steele's avatar
Lucy-Grace Steele

Professional service.

5
The few times I’ve had to claim on my insurance, the staff have always been professional to the end. Reviewed on: 13th July 2021
James Nicholas-Windsor's avatar
James Nicholas-Windsor

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