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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

The support is always very important

5
We have a Coker spaniel that has multiple health and pet plan have always been very prompt and professional in dealing with the claim paying my vet directly Reviewed on: 13th July 2021
Christine 's avatar
Christine

Trustworthy

5
The company is trustworthy and not over priced. Just what an owner needs to take care of their special pet Reviewed on: 13th July 2021
Ena Handley's avatar
Ena Handley

Hassle-free insurance

5
We claimed once for Millie and it was paid out immediately. What could be better! Reviewed on: 13th July 2021
Marie Gray's avatar
Marie Gray

Great service

5
Great price and no issue with my claims Reviewed on: 13th July 2021
Lucy-Grace Steele's avatar
Lucy-Grace Steele

Professional service.

5
The few times I’ve had to claim on my insurance, the staff have always been professional to the end. Reviewed on: 13th July 2021
James Nicholas-Windsor's avatar
James Nicholas-Windsor

Professional, good communication and helpful

5
Unfortunately my rabbit Poppy took unwell and had to go to the emergency vets. Thankfully he made a full recovery. The next day I submitted a claim. The claim process was easy. I got regular updates and I didn’t have to do anything after the claim was submitted as petplan done everything. The full process was very easy and settled in under two weeks. I am happy I used PetPlan and I would recommend them to family or a friend. Reviewed on: 13th July 2021
Amy Hunter's avatar
Amy Hunter

Brilliant insurance company

5
My little dog has several health issues and Petplan always help with covering vet bills and always pay so promptly Reviewed on: 13th July 2021
Lockwood's avatar
Lockwood

Would recommend!

5
Amazing cover for my new bunnies! So much to offer and enjoy all the awards and added extras for them! So affordable as well Reviewed on: 13th July 2021
Shannon's avatar
Shannon

Excellent Service

5
Very simple process to claim and payment was made promptly and explained clearly. Reviewed on: 13th July 2021
P's avatar
P

The best

5
Many cheaper policies work out more expensive, they don't pay out or they put in exclusions. Petplan for life policies may look more expensive but if you have an animal who develops a condition, it won't be excluded from future claims. Petplan have always paid my claims, quickly, efficiently and without any quibble. My pet means the world to me so only the best is good enough for him. Reviewed on: 13th July 2021
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Little Archies mum

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