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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Brilliant insurance company

5
My little dog has several health issues and Petplan always help with covering vet bills and always pay so promptly Reviewed on: 13th July 2021
Lockwood's avatar
Lockwood

Would recommend!

5
Amazing cover for my new bunnies! So much to offer and enjoy all the awards and added extras for them! So affordable as well Reviewed on: 13th July 2021
Shannon's avatar
Shannon

Excellent Service

5
Very simple process to claim and payment was made promptly and explained clearly. Reviewed on: 13th July 2021
P's avatar
P

The best

5
Many cheaper policies work out more expensive, they don't pay out or they put in exclusions. Petplan for life policies may look more expensive but if you have an animal who develops a condition, it won't be excluded from future claims. Petplan have always paid my claims, quickly, efficiently and without any quibble. My pet means the world to me so only the best is good enough for him. Reviewed on: 13th July 2021
Little Archies mum's avatar
Little Archies mum

Excellent insurance for my dogs

5
I've been with petplan for 10 years with a number of pets. Service and support has always been excellent, payments are made quickly even when my much loved pets have died reducing my worries and distress considerably. I would wholeheartedly recommend them to anyone who has a pet Reviewed on: 13th July 2021
Cath Jones 's avatar
Cath Jones

Would recommend

5
I only had my puppy for one month and paid one insurance payment when my puppy became unwell He had to have surgery and an over night stay which was not cheap. I could not pay up front as it was so expensive. I lost sleep and was so worried. Luckily my vet said as i was with petplan they would claim it for me for a small admin fee, and within less than 1 week, my claim had been paid out to the vets and i had received my funds that i paid for the overnight stay. I cant tell you how much i would recommend one having pet insurance important is, but too have it with the best company is even better. Get pet insurance and make it pet plan. Fiona Reviewed on: 13th July 2021
Fiona Peck's avatar
Fiona Peck

Expensive

3
My dog is only 5 & we pay nearly £100 a month even though we have not yet made a claim. Reviewed on: 14th June 2021
Lisa Hunter's avatar
Lisa Hunter

Always been there when needed

5
When my cat was just 11mths she had an accident. Believed fallen from a roof. She broke her leg. Pet plan arranged excellent Pets hospital for an operation. When she was 8yrs old She was diagnosed with Cancer. I got a lot of support, but was never pushed into doing anything I did not want. I decided her treatment and PetPlan allowed this without question. Sadly she died. Reviewed on: 18th September 2020
Iris's avatar
Iris

Pricey but worth it

5
Best insurer for peace of mind and proper cover. Customer service generally very good. Wouldn’t use anyone else for my pets. Reviewed on: 18th September 2020
EM's avatar
EM

Great service, great value

5
very efficient - online service and direct contact is excellent Reviewed on: 17th September 2020
Angela 's avatar
Angela

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