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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Excellent insurance for my dogs

5
I've been with petplan for 10 years with a number of pets. Service and support has always been excellent, payments are made quickly even when my much loved pets have died reducing my worries and distress considerably. I would wholeheartedly recommend them to anyone who has a pet Reviewed on: 13th July 2021
Cath Jones 's avatar
Cath Jones

Would recommend

5
I only had my puppy for one month and paid one insurance payment when my puppy became unwell He had to have surgery and an over night stay which was not cheap. I could not pay up front as it was so expensive. I lost sleep and was so worried. Luckily my vet said as i was with petplan they would claim it for me for a small admin fee, and within less than 1 week, my claim had been paid out to the vets and i had received my funds that i paid for the overnight stay. I cant tell you how much i would recommend one having pet insurance important is, but too have it with the best company is even better. Get pet insurance and make it pet plan. Fiona Reviewed on: 13th July 2021
Fiona Peck's avatar
Fiona Peck

Expensive

3
My dog is only 5 & we pay nearly £100 a month even though we have not yet made a claim. Reviewed on: 14th June 2021
Lisa Hunter's avatar
Lisa Hunter

Always been there when needed

5
When my cat was just 11mths she had an accident. Believed fallen from a roof. She broke her leg. Pet plan arranged excellent Pets hospital for an operation. When she was 8yrs old She was diagnosed with Cancer. I got a lot of support, but was never pushed into doing anything I did not want. I decided her treatment and PetPlan allowed this without question. Sadly she died. Reviewed on: 18th September 2020
Iris's avatar
Iris

Pricey but worth it

5
Best insurer for peace of mind and proper cover. Customer service generally very good. Wouldn’t use anyone else for my pets. Reviewed on: 18th September 2020
EM's avatar
EM

Great service, great value

5
very efficient - online service and direct contact is excellent Reviewed on: 17th September 2020
Angela 's avatar
Angela

Quick and simple claim submission and payment

5
Petplan provides excellent cover and has a very straight forward claim process. The payment process for claims is also smooth and prompt. Reviewed on: 16th September 2020
Hannah's avatar
Hannah

Very professional in dealing with customer queries and claims.

4
I have found it reassuring to know that my Pet has Insurance Cover. Have previously needed to make a claim, in difficult times, and was handled with care and professionalism by the Pet Plan team. Thank you. Reviewed on: 16th September 2020
Sue Cooper's avatar
Sue Cooper

Perfect Petplan

5
It has always been very straightforward dealing with Petplan - claims are sorted out quickly and the staff are always friendly and helpful. Very professional company, highly recommended :) Reviewed on: 16th September 2020
Jacqui's avatar
Jacqui

Awesome!

5
Quick easy and efficient! Nothing more to say! Reviewed on: 15th September 2020
Liamnabbs's avatar
Liamnabbs

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