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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Brilliant

5
All staff so helpful on the front line in the shop. Have lots of information but honest if they are unable to answer the question. Very good communication on the phone on the pet insurance side and happy to explain the policy choices and help choose the best one for you and your pet. Reviewed on: 20th August 2020
Nicola Scheuer's avatar
Nicola Scheuer

Sherbs insurance

5
Having pet plan insurance has meant they we never have to worry about giving Sherbet the care he needs Reviewed on: 20th August 2020
Hayley 's avatar
Hayley

Best Insurance

5
I have been with them since January insuring my puppy. i have had to ring customer service to enquire about a few things and they have been brilliant and very helpful Reviewed on: 20th August 2020
Kath Bradbury's avatar
Kath Bradbury

Trustworthy Insurance Company

5
Affordable insurance options for your pet.❤️ Reviewed on: 20th August 2020
Sunshine's avatar
Sunshine

Pet insurers that deliver

5
Always had excellent service from Petplan. I have 2 dogs insured with them. They can deal direct with your vet, or yourself, or both. Would not change. Reviewed on: 20th August 2020
Janet's avatar
Janet

Peace of mind pet health care

5
Having discovered our dog Tia had a mass cell tumour on her leg it was a tremendous relief to us that the pet plan insurance covered the cost of treatment. We have insured Tia with pet plan insurance from a puppy and this has always given us the reassurance that if anything affecting her health she could receive the treatment she required. Obviously you hope that you never need to use it, but when needed how invaluable it. Pet plan have been great a no hassle straight forward stress free claims procedure all processed from our vets practice. Reviewed on: 20th August 2020
Geoffrey Bown 's avatar
Geoffrey Bown

Early days so hard to judge

3
Early days just Started policy Reviewed on: 18th August 2020
Corinne Aspel's avatar
Corinne Aspel

Best company

5
Best company for pet insurance, does right for the pets and it’s customer. Reviewed on: 16th August 2020
Harpreet Gill Bhari's avatar
Harpreet Gill Bhari

Simply the best ....

5
How to sum up .... perhaps a wee bit more expensive but that gets you no quibble, no horrendous rise in premium when you make a claim and putting in a claim is now incredibly easy on line. I constantly recommend Pet Plan to anyone who asks me. Great company!! Reviewed on: 16th August 2020
Marion Urquhart's avatar
Marion Urquhart

No problems with paying the vet direct

5
My gsd Nala was diagnosed with hip dysplasia at 6 months she was on pain meds and had a hip replacement op in March there was absolutely no problem with pet plan paying out straight to the vet great insurance Reviewed on: 15th August 2020
Amanda Jane Manson's avatar
Amanda Jane Manson

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