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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Always looked after me

5
I had my last cat insured through petplan. I took out the 'covered for life' policy when he was very young. For the last 3 yrs of his life he had kidney problems and needed lots of different tests and meds. I wouldn't have been able to afford his treatment and was so glad I made that decision many years earlier. I now have my current cat on the same policy and know that the help will be there when I need it. Reviewed on: 13th August 2020
Diane's avatar
Diane

Professional advice and quick payment

5
My dog Murphy injured his back and PetPlan told us where emergency care could be found and within days of our treatment we recieved a portion of the costs. Insurance that does what it says, plus the monthly care newsletters are great information. Reviewed on: 13th August 2020
Kevin's avatar
Kevin

Brilliant and Affordable

5
Affordable monthly cover for my cat and easy to claim (havent needed to claim personally). Peace of mind knowing should my cat need vet treatment i can give her the best chance I can by paying my premium every month. Petplan team were rhelpful and easy to talk to when I called to update my details, will definitely recommend and have done so. Reviewed on: 13th August 2020
Emma's avatar
Emma

Total care

5
Our previous Tibetan terrier had a long term illness which developed some time after we acquired her and petplan continued to support us throughout Reviewed on: 13th August 2020
Richard May's avatar
Richard May

brillant company

5
I have been a customer of Petplan for many years, with different cats, and i would never go to anyone but them. I have also recommended them many times. Never have any problems with claim always pay out quickly. Reviewed on: 13th August 2020
terri's avatar
terri

Gives your piece of mind..

5
Always quick to pay for claims and reliable pay. Reviewed on: 13th August 2020
Giulia's avatar
Giulia

Brillant Service

5
PetPlan have taken away the worry about paying my dogs vet Bill's for his elbow dysplasia Reviewed on: 13th August 2020
Jane Sandom's avatar
Jane Sandom

A Company You Have Confidence In

5
Well respected company that you can be confident you have the right level of insurance. They also provide useful regular newsletters. Reviewed on: 13th August 2020
Linda Guy's avatar
Linda Guy

Petplan cares

4
Petplan provides helpful and relevant advice as well as supporting rescue charities. I haven't needed to claim, but am impressed so far with the support that's generally given. Petplan doesn't just take my money! Reviewed on: 13th August 2020
Sue's avatar
Sue

Consistency brilliant

5
Myself and my parents have always used Pet Plan for our dogs. They have paid out every claim (accidents, acute and chronic conditions) and paid efficiently. My dogs have always been able to get the care they needed. I trust Pet Plan and am confident that my dog will be looked after well. Reviewed on: 13th August 2020
Catherine Trollope's avatar
Catherine Trollope

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