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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Brillant Service

5
PetPlan have taken away the worry about paying my dogs vet Bill's for his elbow dysplasia Reviewed on: 13th August 2020
Jane Sandom's avatar
Jane Sandom

A Company You Have Confidence In

5
Well respected company that you can be confident you have the right level of insurance. They also provide useful regular newsletters. Reviewed on: 13th August 2020
Linda Guy's avatar
Linda Guy

Petplan cares

4
Petplan provides helpful and relevant advice as well as supporting rescue charities. I haven't needed to claim, but am impressed so far with the support that's generally given. Petplan doesn't just take my money! Reviewed on: 13th August 2020
Sue's avatar
Sue

Consistency brilliant

5
Myself and my parents have always used Pet Plan for our dogs. They have paid out every claim (accidents, acute and chronic conditions) and paid efficiently. My dogs have always been able to get the care they needed. I trust Pet Plan and am confident that my dog will be looked after well. Reviewed on: 13th August 2020
Catherine Trollope's avatar
Catherine Trollope

Exelant service

5
When my dog went to the vet for an operation It was hassel free whith this insurance company Reviewed on: 13th August 2020
Chris's avatar
Chris

Great customer service and peace of mind knowing any unexpected vets bills will be covered

5
Have used pet plan for 2 dogs over the last 20 years . Unfortunately had to use it when my first dog was hit by a car . Pet plan covered over 5000 pounds of treatment to ensure Jake made a full recovery! Reviewed on: 12th August 2020
Jon's avatar
Jon

OUTSTANDING SERVICE!!

5
BEST PET PROVIDER AROUND!! PET PLAN STRIVE TO GIVE YOU A FANTASTIC SERVICE AT THE MOST DIFFICULT TIME AS THEY TRULY UNDERSTAND HOW IMPORTANT AND PRECIOUS YOUR PET IS ,THEY ARE ABSOLUTELY LIGHTING AT PAYING OUT ON YOUR VET BILLS AS THEY KNOW THAT YOUR TIME IS BETTER SPENT GETTING YOUR PET BACK UP ON HER PAWS !! THAN HAVING TO CHASE AROUND YOUR INSURANCE COMPANY, SUM UP ..................ABSOLUTELY FANTASTIC AND THEY TRULY DESERVE THIS RECOGNITION AND REWARD!! Reviewed on: 12th August 2020
Lynn's avatar
Lynn

All this is very helpful

5
I cannot fault any of this information,if there is a problem with Buster i take him to the vets,i find they are very helpful and thorough Reviewed on: 12th August 2020
Ve Flynn's avatar
Ve Flynn

Very helpful

5
I have 6 cats all insured with Petplan they are very helpful and they make things nice and easy to understand Reviewed on: 12th August 2020
Charlotte Chase's avatar
Charlotte Chase

Petplan was there when my cat was diagnosed with cancer

5
Katie 10 year old cat,she was diagnosed with mammory cancer,its never a welcome diagnosis.my budget was tight,but petplan paid the vet directly,which meant i could focus on Katie getting well.customer services are excellent and take the stress out of financial situation.Katie has recovered well and is jumping fences and being an active cat ,who i love.without Petplan insurance i would have had to make some tough choices. Reviewed on: 12th August 2020
piggyowner's avatar
piggyowner

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