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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (2350 reviews)

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4.68

Based on 2,350 reviews, last reviewed 21st Aug 2026

700% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Mostly Amazing

Mostly Amazing, adapted well to putting everything online. Unfortunately however there seem to be some glitches in communication if you call up.... I’m not sure where the Call centre is based and everyone uses been really nice to speak to But it has been difficult to communicate properly due to language barriers on a couple of occasions and it is difficult then to escalate the issue as there is only so much the call centre can do or provide. I am aware that corona has affected everything, I’m just stuck in the middle of a couple of claims at the moment which has never happened before and During this time, every penny counts to me so it’s immensely frustrating not having a good communication route Reviewed on: 12th August 2020

Very happy so far

our cat has been having a particular allergic reaction affecting his eyes. It took a lot of tests and visits to the vets to come to a conclusion. we have had no issues claiming the vet fees back and it has been a pretty costly road. Reviewed on: 12th August 2020

Fantastic insurance!

A very user friendly insurance policy. Great value for money, speedy and efficient customer service. Fair assessment of claims, reliable and helpful in times of need. Reviewed on: 12th August 2020

Recommended by a friend

Have been so impressed with the content of communications and the breadth of information sent out Reviewed on: 12th August 2020

Best insurance

Love being with petplan don’t feel worried about bens well being and we get regular email Reviewed on: 12th August 2020

Excellent service a

A real plus is that the vets handle the paperwork.. If there are any questions I get a prompt email or phone call. The policy is very clear in what it will cover and what it won't cover. So no nasty surprises. An excellent company! Reviewed on: 12th August 2020

Excellent insurance company

This company is not cheap but you definitely get what you pay for. We have both a cat and dog on insurance plans with Pet Plan and we have never been disappointed by the service or care that they provide when you are at your lowest point when your pet is sick or hurt. I wouldn't use anyone else. Reviewed on: 12th August 2020

Friendly company

I had to make claim when I’d only had Chloe a short while, Petplan settled her vet bills with no problems Reviewed on: 12th August 2020

They make everything easy

Setting up petplan for our new rescue cat has been seamless, everything is explained well and I feel confident that Petplan will guide me through any claims. Reviewed on: 12th August 2020

Best pet insurance provider

I have an adult pet cat and a puppy of 10 months. Not only do pet plan keep me up to date on any insurance claims. They also provide a quick turnaround giving me price of mind that I can care for my animals health. Pet plan also send out monthly news letters that are extremely informative and give good tips on caring for your pet. I would highly recommend them as a top pet insurer. Reviewed on: 12th August 2020

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Petplan: Pet insurance reviews

700% increase in 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Petplan: Pet insurance now

Petplan Pet insurance reviews (2350)

Mostly Amazing

Very happy so far

Fantastic insurance!

Recommended by a friend

Best insurance

Excellent service a

Excellent insurance company

Friendly company

They make everything easy

Best pet insurance provider

Review Petplan: Pet insurance now

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