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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
Meir's avatar
Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Best insurance

5
Love being with petplan don’t feel worried about bens well being and we get regular email Reviewed on: 12th August 2020
Jane's avatar
Jane

Excellent service a

5
A real plus is that the vets handle the paperwork.. If there are any questions I get a prompt email or phone call. The policy is very clear in what it will cover and what it won't cover. So no nasty surprises. An excellent company! Reviewed on: 12th August 2020
Leonard's avatar
Leonard

Excellent insurance company

5
This company is not cheap but you definitely get what you pay for. We have both a cat and dog on insurance plans with Pet Plan and we have never been disappointed by the service or care that they provide when you are at your lowest point when your pet is sick or hurt. I wouldn't use anyone else. Reviewed on: 12th August 2020
Sarah Murrison 's avatar
Sarah Murrison

Friendly company

5
I had to make claim when I’d only had Chloe a short while, Petplan settled her vet bills with no problems Reviewed on: 12th August 2020
Lesley Juden's avatar
Lesley Juden

They make everything easy

5
Setting up petplan for our new rescue cat has been seamless, everything is explained well and I feel confident that Petplan will guide me through any claims. Reviewed on: 12th August 2020
Tammy East's avatar
Tammy East

Best pet insurance provider

5
I have an adult pet cat and a puppy of 10 months. Not only do pet plan keep me up to date on any insurance claims. They also provide a quick turnaround giving me price of mind that I can care for my animals health. Pet plan also send out monthly news letters that are extremely informative and give good tips on caring for your pet. I would highly recommend them as a top pet insurer. Reviewed on: 12th August 2020
Paula's avatar
Paula

There when it counts

5
My dog had a lot of problems when he arrived being a rescue I had no difficulty with the insurance claim which was around £1000.00 Reviewed on: 12th August 2020
Terry's avatar
Terry

Simple & pain free

5
Unfortunately had to claim for my previous cat. Easy to do through surgery and no queries, each claim paid without any problem Reviewed on: 12th August 2020
Irene Joyce's avatar
Irene Joyce

Prompt payments and knowledgeable staff

5
I have been very impressed with the quick and easy claims procedure, prompt payments and the efficient and helpful telephone people at a very stressful time. I will be renewing my insurance again when the time comes. Reviewed on: 12th August 2020
Sue Ward's avatar
Sue Ward

Thank heavens for Pet Plan

5
Our cat developed Patella Luxation (dislocating kneecap) which was very painful for her, she had surgery to correct it, but then this went wrong when she escaped from the house while recovering and was chased by a dog causing more damage to the knee and resulting in further surgery. Petplan were there for us at every stage and have paid all vets bills immediately and with no problems, leaving us with one less worry while we try to help Missy in her recovery and eventual return to her active and happy life. Thank you Petplan where would we have been without you. Reviewed on: 12th August 2020
Sandra Dudley's avatar
Sandra Dudley

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