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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

They do what they say they will.

5
I have used Pet Plan for 25 years and have rarely needed to claim until recently. I now have 2 dogs who unfortunately have health problems and Pet Plan have come up trumps, dealing directly with my vet and taking care of the costs. I would totally recommend them, don’t use the cheapest use the best, it pays dividends in the end. Reviewed on: 12th August 2020
Joy Potter's avatar
Joy Potter

Excellent Claim Process and Assistance

5
I have been with Petplan for 7 years, insuring my pet Labrador, Hugo. Hugo has a skin condition which requires him to take daily medication, which will be lifelong. Fortunately this is covered either my policy and Petplan turn round the claim with a few working days, meaning I am not too long out of pocket. They keep me updated with the progress of the claim and very easy to deal with. Reviewed on: 12th August 2020
Leanne Wilson's avatar
Leanne Wilson

Simply the best

5
I used another company who I had to take to the Ombudsman twice to get paid on valid claims. I have a new cat and now use Petplan. My cat developed diabetes and Petplan has covered all treatment (bar excess) usually within a week of submitting claims. Excellent service and I recommend them at every opportunity. Reviewed on: 12th August 2020
El Greco 's avatar
El Greco

Excellent service

5
My Stafford has quite I'll twice and I had no problem with them paying the vet. One problem was a ulcer on her eye and pet plan are the only one that insures you. Excellent news for us really good service. Reviewed on: 12th August 2020
Gail Mitchell 's avatar
Gail Mitchell

Good for first year then expect huge increases

2
Huge increase in pricing after first year. Try to claim that a sprained paw in a cat was a chronic issue. A sprain is an acute injury that resolves. Doesnt mean a chronic issue and never allow further treatment to a separate issue in that area Reviewed on: 12th August 2020
Sophie's avatar
Sophie

Great company

5
I have been with Petplan for about 17 years always had great service , would always recommend them. Reviewed on: 11th August 2020
Jayne Hill's avatar
Jayne Hill

amazing is all i can say

5
very friendly and helpful , always have handy tips , would highly recommend Ryder is 3 years old now and have been with pet plan for 2 years now and would never change have never had any problems , wish more places where this good ,, very satisfied customer Reviewed on: 11th August 2020
Sa Mac's avatar
Sa Mac

Very helpful

5
We lost our cat Jaffa at the beginning of June, and had to do our claim form several times due to various misunderstandings but never had a bad word to say and every person I spoke to was very consoling and understanding. Reviewed on: 11th August 2020
Rebecca Scott-Ryan's avatar
Rebecca Scott-Ryan

Great staff!!

5
Im knew but happy with the 2 months free insurance Reviewed on: 11th August 2020
Cornelia Panci's avatar
Cornelia Panci

Comprehensive insurance

5
Once the initial claim is done it’s quick and painless and the coverage is good. Reviewed on: 10th August 2020
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Juno

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