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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

They put the animal first

5
My dog has had 2 major operations in the last 12 months. Petplan were so helpful throughout the whole process, whenever I contacted them they would always ask how he was doing. During one phone call I happened to mention how tricky it was to keep a 12 month old labrador still and off his leg, 20 minutes after the phone call I received an email from them with game ideas I could play with him to wear his mind out Reviewed on: 9th August 2020
Hannah Green 's avatar
Hannah Green

Peace of mind

5
I have had Petplan insurance since my now 8 year old Cocker spaniel was 9 weeks old. He has chronic health conditions which require daily medications. Although I have claimed every year more than the cost of my premiums, my insurance premiums have remained great value for money. Petplan have paid out on all of my claims, thankfully, I have 'for life' cover, which gives my peace of mind. My cocker receives the best care possible from our vets. Thank you Petplan, you always give great service. I would 100% recommend petplan to anyone thinking of getting a pet. Reviewed on: 8th August 2020
Susan Samways's avatar
Susan Samways

Great insurers

5
I will always use PetPlan. They may be a little more pricey than some others but they always pay out and I've never had any issues. Always recommend them. Great customer service. My vets accept direct payment too so nothing comes out of my pocket (only the excess). Excellent cover. Safe to say my dog wouldn't be here without them. Reviewed on: 8th August 2020
Katie's avatar
Katie

Human friendly pet insurance!

5
Being a veterinary myself it is my job to to encourage people to ensure their pet. Because of my own personal experience with petplan this is a very easy job! They work directly with my vets, they have paid every claim and supported and advised me when I maxed my insurance policy. They are very clear on exclusion you have on the policy, I have plenty of these! Reviewed on: 6th August 2020
Amie Wretham's avatar
Amie Wretham

Excellent company

5
Having had my 7 month old puppy diagnosed with Hip Dysplasia it has been an expensive time. PetPlan have paid out very quickly. Also sent us an orthopaedic dog bed which i thought was lovely. Would highly recommend :) Reviewed on: 6th August 2020
Lockyer93's avatar
Lockyer93

Excellent all around

5
Unlike some other popular pet insurance policy’s Petplan don’t punish you when your pet is unwell, so you can get your pet help with a peaceful mind. They also deal with the vet direct which is brilliant Reviewed on: 6th August 2020
Heatherjh 's avatar
Heatherjh

Luckily I stayed with petplan

5
My Ollie had a serious heart condition petplan looked after him they paid the vet direct so I never had a worry and when I had to have him put to sleep they even sent condolences which I thought was very nice and caring Reviewed on: 6th August 2020
Amanda Mitchell's avatar
Amanda Mitchell

Excellent

5
Very supportive throughout the journey of my pet, pheebs Reviewed on: 6th August 2020
Sindhura Sunkara's avatar
Sindhura Sunkara

Great costumer service

5
I have a rescue cat coming from another country. Pet plan was my choice as they explained everything that I need to know. Also, it is a very easy company to deal at my vets. They were able to do direct claim and was approved without any problem. When I needed information about my claim the chat room was really helpful and practical to sort out my problem. I didn't need to spend hours on the phone to be able to explain in our busy lives. Great pet insurance. Recommended. Reviewed on: 6th August 2020
El's avatar
El

Amazing service

5
We have used pet plan for our business insurance for a few years now and have always had the highest degree of service, great value and great product Reviewed on: 6th August 2020
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Sammy Torrance

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