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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (2350 reviews)

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4.68

Based on 2,350 reviews, last reviewed 21st Aug 2026

700% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.

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Petplan Pet insurance reviews (2350)

amazing is all i can say

very friendly and helpful , always have handy tips , would highly recommend Ryder is 3 years old now and have been with pet plan for 2 years now and would never change have never had any problems , wish more places where this good ,, very satisfied customer Reviewed on: 11th August 2020

Very helpful

We lost our cat Jaffa at the beginning of June, and had to do our claim form several times due to various misunderstandings but never had a bad word to say and every person I spoke to was very consoling and understanding. Reviewed on: 11th August 2020

Great staff!!

Im knew but happy with the 2 months free insurance Reviewed on: 11th August 2020

Comprehensive insurance

Once the initial claim is done it’s quick and painless and the coverage is good. Reviewed on: 10th August 2020

They put the animal first

My dog has had 2 major operations in the last 12 months. Petplan were so helpful throughout the whole process, whenever I contacted them they would always ask how he was doing. During one phone call I happened to mention how tricky it was to keep a 12 month old labrador still and off his leg, 20 minutes after the phone call I received an email from them with game ideas I could play with him to wear his mind out Reviewed on: 9th August 2020

Peace of mind

I have had Petplan insurance since my now 8 year old Cocker spaniel was 9 weeks old. He has chronic health conditions which require daily medications. Although I have claimed every year more than the cost of my premiums, my insurance premiums have remained great value for money. Petplan have paid out on all of my claims, thankfully, I have 'for life' cover, which gives my peace of mind. My cocker receives the best care possible from our vets. Thank you Petplan, you always give great service. I would 100% recommend petplan to anyone thinking of getting a pet. Reviewed on: 8th August 2020

Great insurers

I will always use PetPlan. They may be a little more pricey than some others but they always pay out and I've never had any issues. Always recommend them. Great customer service. My vets accept direct payment too so nothing comes out of my pocket (only the excess). Excellent cover. Safe to say my dog wouldn't be here without them. Reviewed on: 8th August 2020

Human friendly pet insurance!

Being a veterinary myself it is my job to to encourage people to ensure their pet. Because of my own personal experience with petplan this is a very easy job! They work directly with my vets, they have paid every claim and supported and advised me when I maxed my insurance policy. They are very clear on exclusion you have on the policy, I have plenty of these! Reviewed on: 6th August 2020

Excellent company

Having had my 7 month old puppy diagnosed with Hip Dysplasia it has been an expensive time. PetPlan have paid out very quickly. Also sent us an orthopaedic dog bed which i thought was lovely. Would highly recommend :) Reviewed on: 6th August 2020

Excellent all around

Unlike some other popular pet insurance policy’s Petplan don’t punish you when your pet is unwell, so you can get your pet help with a peaceful mind. They also deal with the vet direct which is brilliant Reviewed on: 6th August 2020

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Petplan: Pet insurance reviews

700% increase in 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Petplan: Pet insurance now

Petplan Pet insurance reviews (2350)

amazing is all i can say

Very helpful

Great staff!!

Comprehensive insurance

They put the animal first

Peace of mind

Great insurers

Human friendly pet insurance!

Excellent company

Excellent all around

Review Petplan: Pet insurance now

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