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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Outstanding service

5
Fantastic insurance company with great communication. Claims paid quickly with no increase in premium following a claim. Highly recommended and will definitely use Petplan again. Reviewed on: 5th August 2020
Sandy Stone's avatar
Sandy Stone

Great service reliable and friendly

5
Great pet insurance. Stress free when we need to claim. Recommend everyone to use Petplan. Reviewed on: 5th August 2020
Veena's avatar
Veena

Best pet insurance provider

5
I think Petplan are the best - simple, hassle-free claims process, they pay the vet directly. I have always used them and always will. They are not the cheapest, but I am confident in their services and products so would recommend them to anyone - I would never consider having an uninsured pet! Reviewed on: 5th August 2020
Sue Wildblood's avatar
Sue Wildblood

Pet Plan

4
Very friendly when you call for advise and very good for paying out when your horse is ill. Been with these guys for years for all my horses. Reviewed on: 5th August 2020
Claire Hooper's avatar
Claire Hooper

Expensive, but good cover

4
Expensive compared to other providers, but the cover they provide is really comprehensive. My claim was resolved quickly. Reviewed on: 2nd August 2020
Chris B's avatar
Chris B

Best Insurance out there

5
best pet insurance, and valule for money for coverage provided Reviewed on: 1st August 2020
kathryn's avatar
kathryn

Kitty Insurance

5
Easy to do and provides peace of mind Reviewed on: 20th July 2020
CF's avatar
CF

Hassle-free service, stress-free claim

5
I have been with Petplan for a few years now & have had to claim for two of my kitties. Each time the process was smooth, stress-free & handled perfectly. Would definitely recommend! Reviewed on: 16th July 2020
Charlie Brunton's avatar
Charlie Brunton

Excellent company!

5
Have always had such clarity and great communication if ever needed to use my policy and can always rely on an easy experience! Reviewed on: 13th July 2020
ellaelizabethl's avatar
ellaelizabethl

Amazing

5
I’ve been using Petplan since Oscar (my handsome cat) was 12 weeks old, he’s now 5 years old. Every claim I submitted was paid, no issues and refunded quickly. I continue to use Petplan and will not change pet insurance. I also love their newsletter they send with hints and tips for Oscar. They’re great, customer service is top notch. Reviewed on: 5th October 2019
Angela's avatar
Angela

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