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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
Meir's avatar
Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Kitty Insurance

5
Easy to do and provides peace of mind Reviewed on: 20th July 2020
CF's avatar
CF

Hassle-free service, stress-free claim

5
I have been with Petplan for a few years now & have had to claim for two of my kitties. Each time the process was smooth, stress-free & handled perfectly. Would definitely recommend! Reviewed on: 16th July 2020
Charlie Brunton's avatar
Charlie Brunton

Excellent company!

5
Have always had such clarity and great communication if ever needed to use my policy and can always rely on an easy experience! Reviewed on: 13th July 2020
ellaelizabethl's avatar
ellaelizabethl

Amazing

5
I’ve been using Petplan since Oscar (my handsome cat) was 12 weeks old, he’s now 5 years old. Every claim I submitted was paid, no issues and refunded quickly. I continue to use Petplan and will not change pet insurance. I also love their newsletter they send with hints and tips for Oscar. They’re great, customer service is top notch. Reviewed on: 5th October 2019
Angela's avatar
Angela

My Petplan experience

5
The online service was very efficient. Reviewed on: 15th September 2019
Stuart's avatar
Stuart

Pet Plan has kept it's promise to pay out!!

5
We have just had a prolonged period of digestive problems with our 8 year old German Shepherd Bitch and we've had to have various tests and treatments, in the end an Ultrasound investigation was necessary .... our Vet submitted our bill and Pet Plan honoured the claim ... thank you. Isla now progressing well with a slight tweak to her diet. Reviewed on: 14th September 2019
Douglas McLean's avatar
Douglas McLean

Lifetime cover exactly as required

5
Easy, understanding and quickly dealt with Reviewed on: 14th September 2019
Julie's avatar
Julie

Pet plan

5
Really good value for money and peace of mind that my dog vaccinations will be kept up to date. Reviewed on: 14th September 2019
Sam's avatar
Sam

Professional but personable during a very difficult time

5
Brilliant insurance company, assisted me greatly through a nasty dog attack incident which resulted in my daughters pony being put to sleep. I can honestly say the staff I spoke with were genuinely caring about both my daughter and her beautiful pony. I Would strongly recommend. All vet bills paid without hassle. Valuable Legal advice was also provided by the petplan team. Valuable Assistance was provided to help me legally pursue the dog owner who attacked our Pony. Reviewed on: 13th September 2019
Rachael Readman's avatar
Rachael Readman

A Good Recommendation

5
I have not had to make a claim, but the recommendation received from a member of my family was very good and reassuring. Reviewed on: 13th September 2019
CFE's avatar
CFE

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