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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
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1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Professional but personable during a very difficult time

5
Brilliant insurance company, assisted me greatly through a nasty dog attack incident which resulted in my daughters pony being put to sleep. I can honestly say the staff I spoke with were genuinely caring about both my daughter and her beautiful pony. I Would strongly recommend. All vet bills paid without hassle. Valuable Legal advice was also provided by the petplan team. Valuable Assistance was provided to help me legally pursue the dog owner who attacked our Pony. Reviewed on: 13th September 2019
Rachael Readman's avatar
Rachael Readman

A Good Recommendation

5
I have not had to make a claim, but the recommendation received from a member of my family was very good and reassuring. Reviewed on: 13th September 2019
CFE's avatar
CFE

A big relief

5
Having Petplan by my side when things go wrong as they can with horses makes me feel so much better . When my horse was injured knowing the vets bills were paid was one less thing to worry about at such a stressful time . The staff are lovely , understanding and so professional to deal with . I’d recommend Petplan to anyone who owns a horse or pony Reviewed on: 13th September 2019
Heather Finlay's avatar
Heather Finlay

Easy to use

5
I have used Petplan constantly since 2002, and wouldn't think of changing. The covered for life is comforting to have (my sister kept changing pet insurance every year for a better deal, unfortunately her cat got diabetes and was only covered for a year of insulin!), and I have always said that is a reason to stay. The payment process is really easy, it only gets a bit different when your pet is older and you have to pay a percentage of claim. Petplan are not the cheapest to go with, put piece of mind is worth it! Reviewed on: 13th September 2019
Suzette Hankin's avatar
Suzette Hankin

Professional insurer

5
I was impressed with the clarity of information provided by pet plan's website and i was relieved to see that there was a lifetime cover on offer. I liked the ease of getting a quote online, which was quick and easy and i loved that you could select the type of dog you were getting a quote for. By getting a quote i felt that the decision to proceed to get the full cover was an easy decision and being able to proceed straight away was a relief. Overall i felt confident in the professionalism of Petplan as a insurer and i feel confident that i have the strongest insurance cover on the market. Reviewed on: 12th September 2019
Hayley Amos's avatar
Hayley Amos

Best pet insurance

5
Easy to use and highly recommended. Reviewed on: 12th September 2019
Miss M's avatar
Miss M

My Experience Wins

5
Lost my horse over 2 yes ago, Petplan Equine were amazing, paid my large Vets bill direct & to myself for the sad loss, less stress worrying about the Vet bill to come, I thank you. Reviewed on: 12th September 2019
Hayley Furnell Kennedy's avatar
Hayley Furnell Kennedy

100% satisfaction

5
No problem when getting a quote,quick and simple Reviewed on: 11th September 2019
Jenny Jones's avatar
Jenny Jones

Amazing company

5
Definitely one of the most recommended to me insurance companies, with great prices and ability to adjust the policy to your own needs. Good advice being send through emails. Reviewed on: 11th September 2019
Aleksandra Bohdziewicz's avatar
Aleksandra Bohdziewicz

Easy to obtain quote, save quote and take out policy

5
Policy was clearly outlined along with costs, along with multi pet discounts, so it was easy to obtain a quote, to save it and to return to it as and when. Policy was easy to take out and documents sent instantly Reviewed on: 11th September 2019
GLS's avatar
GLS

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