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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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0%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Great insurance

4
Great overall experience with PetPlan, thank you Reviewed on: 11th September 2019
xRachiee's avatar
xRachiee

brillant staff very helpful

5
good staff and helpful and understanding Reviewed on: 11th September 2019
holmol77's avatar
holmol77

Straight forward and easy

5
Never had to make a claim before, but pet plan are brilliant, every thing was very easy and straightforward. And paid out very quickly. Reviewed on: 10th September 2019
Chelc001's avatar
Chelc001

Fast, Efficient & helpful.

5
Always had great customer service with our policies from renewals to claims. Reviewed on: 10th September 2019
Jo Entwistle's avatar
Jo Entwistle

Good value for money and complete cover.

5
This company are always helpful and polite. The cover covers alot of things other insurers don't and reimbursement is virtually instant. If the vet surgery allows it they are flexible in paying the practice direct too. They also do multi-dog discounts. Very happy. Reviewed on: 10th September 2019
Suzi, brighton's avatar
Suzi, brighton

Best insurance company around

5
Helped when every I’ve has any claims, queries or worries. 100% best insurance around Reviewed on: 10th September 2019
Emily Leach's avatar
Emily Leach

Brilliant support for our beloved Sam

5
We were very glad we took out petplan. In the last few years of Sam's life, we claimed far more than we ever paid in premiums. They never quibbled and treated us with the utmost respect when Sam passed away Reviewed on: 10th September 2019
Helen Brian Hare's avatar
Helen Brian Hare

Amazing service

5
My horse had to have an emergency operation, petplan were great thy dealt directly with my vet so there was no worry for me at an already stressful time Reviewed on: 10th September 2019
Katie's avatar
Katie

Top Quality Company

5
Very quick to deal with queries, always extremely helpful and deals with claims sympathetically and in a timely manner. Cannot fault PetPlan for their customer service or products that they offer. Reviewed on: 10th September 2019
Chrissy 's avatar
Chrissy

Friendly, information & efficient service !

5
I’ve been insured with oetplan for many years ! Last year my pony suffered a potentially life changing injury requiring surgery and long rehab period ! Petplan took some of the stress away as they were easy to deal with settled up the relevant expenses quickly and were a pleasure to deal with. Reviewed on: 10th September 2019
Stephanie Cheadle's avatar
Stephanie Cheadle

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